Patient Access Associate Specialist

Ensemble Health Partners • Suffolk, VA

8d • $17 - $18 • Onsite

About The Position

This is an entry-level, full-time onsite role at Bon Secours - Harbour View Medical Center in Suffolk, Virginia. The Patient Access Associate Specialist performs admitting and patient access duties for patients receiving hospital services while meeting organizational goals, policies, processes, and regulatory compliance requirements. The role focuses on accurate registration and account handling, clear patient instructions, insurance and medical-necessity checks, point-of-service collections, and compassionate customer service. The stated pay range is $17.00–$18.15 based on experience.

The position also supports telephone communications, account audits, pre-registration, document completion, and patient education. The associate reviews insurance eligibility and enters benefit information to support point-of-service collections and billing, screens Medicare medical necessity using ABN software, and distributes and documents required forms. CRCR certification is required within nine months of hire and is company paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 9 months of hire; company paid.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• Must be able to work onsite at Bon Secours - Harbour View Medical Center in Suffolk, Virginia.
• Must reside and be authorized to work in the United States.

Responsibilities

• Assign accurate medical record numbers (MRNs), perform medical necessity and compliance checks, provide patient instructions, collect insurance information, and receive and process physician orders while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and communicating with compassion.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, conduct account audits, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including obtaining demographic and insurance information and determining patient financial liabilities through inbound and outbound calls.
• Collect point-of-service payments and past-due balances and discuss payment-plan options.
• Explain general consent-for-treatment forms, obtain required signatures and witness names, and explain and distribute patient education documents and designated forms.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Company-paid CRCR certification and professional development certification opportunities.
• Tuition reimbursement.
• Comprehensive benefits supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED