Patient Access Associate Specialist - Full Time

Ensemble Health Partners • Front Royal, VA

3d • Onsite

About The Position

This entry-level, on-site position is based at a hospital in Front Royal, Virginia. The Patient Access Associate Specialist performs admitting and patient access functions for hospital patients while meeting organizational goals, regulatory requirements, and established policies and processes. The role supports a positive patient experience and accurate registration, insurance, medical necessity, and billing processes. Pay is $17.00–$18.15 per hour, based on experience.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• CRCR certification required within 6 months of hire; paid for by the company.
• Must reside in and be authorized to work in the United States.
• Must work on site at the hospital in Front Royal, Virginia.

Responsibilities

• Perform admitting duties for patients receiving hospital services while following organizational policies, goals, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete compliance and medical necessity checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information and to discuss financial liabilities, point-of-service collections, past-due balances, and payment plan options.
• Explain general consent for treatment forms, obtain necessary signatures, and record the witness’s name.
• Explain and distribute patient education and designated forms, including Medicare and Tricare notices, observation and MOON forms, consent forms, and forms implemented for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Company-paid certification.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED