Patient Access Associate Specialist

Ensemble Health Partners • Suffolk, VA

1d • $17 - $18 • Onsite

About The Position

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems. The Patient Access Associate Specialist performs admitting and patient-access duties for patients receiving hospital services, following organizational policies, processes, mission, goals, and regulatory requirements. The position is onsite at Bon Secours - Harbour View Medical Center in Suffolk, Virginia. The stated pay range is $17.00–$18.15, based on experience.

The role supports registration, insurance verification, medical-necessity compliance, patient education, collections, account quality, and customer service. It requires at least one year of customer service experience and a high school diploma or GED. The CRCR certification must be obtained within nine months of hire; the company pays for it.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Obtain CRCR certification within 9 months of hire; company-paid.
• Must be able to work onsite at Bon Secours - Harbour View Medical Center in Suffolk, VA.
• Be inquisitive and open to innovation, including AI, to improve processes and patient and client experiences.

Responsibilities

• Assign accurate medical record numbers (MRNs) and complete medical-necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable, and handle interactions compassionately and in accordance with policy.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, or facilities; audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information; explain financial liabilities and collect point-of-service payments and past-due balances, including through payment-plan options.
• Explain general consent forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents and required forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs and other designated forms and pamphlets as appropriate.
• Demonstrate openness to innovation, including AI, to explore improved processes and reduce friction for patients and clients.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs, including bonus incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED