Patient Access Associate Specialist

Ensemble Health Partners • Olive Branch, MS

1d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist performs admitting duties for patients receiving hospital services while supporting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. This onsite role is based at Methodist - Olive Branch Hospital in Olive Branch, Mississippi. The position pays $17.00–$18.15 per hour, based on experience.

The role includes patient registration and pre-registration, insurance and medical-necessity verification, patient communications, consent and educational-form processing, point-of-service collections, and account quality auditing. The specialist also operates the telephone switchboard as applicable and provides compassionate customer service to patients, colleagues, and callers.

This is described as an entry-level career opportunity offering bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. CRCR certification is required within six months of hire and is company paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company paid.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Must be able to work onsite at Methodist - Olive Branch Hospital in Olive Branch, Mississippi.
• Must reside in and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services in accordance with organizational policies, processes, goals, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information.
• Explain patient financial liabilities and collect point-of-service amounts and past-due balances, including discussing payment-plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education and designated forms, including Medicare and Tricare Important Message forms, Observation Forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute and document ABNs and other designated forms and pamphlets.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid certification; CRCR certification is company paid.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED