Patient Access Associate 2

Inova • Springfield, VA

1d • Onsite

About The Position

Inova Cardiology - Springfield is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday to Friday during hours of operations, 8 am to 5 pm. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• High School Diploma or GED
• 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Nice To Haves

• Bilingual in Spanish

Responsibilities

• Adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.
• Ensure patient safety by demonstrating effective problem solving and effective communication skillsets, and engaging in active listening when dealing with a customer complaint is of vital importance.
• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Team member wellness program
• Inova matches the first 5% of eligible contributions
• Up to $5,250 per year in education assistance
• Up to $10,000 for student loans
• 25 mental health coaching or therapy sessions, per person, per year, at no cost for team members, their spouses/partners, and their children

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED