Patient Access Associate 1 - Neurology

Inova • Gainesville, VA

1d • Onsite

About The Position

Inova Gainesville is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift from Monday – Friday, between 8:30 a.m. – 5:00 p.m. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• High School Diploma or GED
• 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Nice To Haves

• Ability to work in a fast‑paced environment while effectively multitasking and managing competing priorities
• Knowledge of medical insurance plans, benefits, and payer requirements preferred
• Demonstrated ability to work independently and complete assignments with minimal supervision

Responsibilities

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees