Patient Access Associate 1

Inova Health System • Alexandria, VA

9h • Onsite

About The Position

Inova Mount Vernon Hospital is looking for a dedicated Patient Access Associate 1 to join the team. This role is a full time, evening shift from Monday – Friday and every other weekend, from 3:00 pm – 11:00 pm. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. A Patient Access Associate is responsible for financial counseling, insurance verification, and notification to patients and/or guardians of financial responsibility. They also identify and communicate payer authorizations and referral requirements to patients. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Requirements

• Education: High School Diploma or GED
• Experience: 1 year of customer service or 1 year of experience in a medical setting or associates degree
• Skills: Basic communication and computer skills

Nice To Haves

• Bilingual in Spanish

Responsibilities

• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support. Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Excellent customer service

Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees