Patient Access Assistant - Medical

NORTHWEST HEALTH SERVICES INC•Saint Joseph, MO

7d•Onsite

About The Position

The Patient Access Assistant will work cooperatively with Northwest Health Services (NHS) providers, supervisors, and personnel to carry out the goals and objectives of NHS according to governing body requirements and established internal policies and procedures. This role involves treating all individuals respectfully, attending weekly team huddles, and greeting patients and visitors pleasantly and effectively. The assistant will be responsible for collecting co-pays and payments, making reminder calls, balancing and maintaining payment logs, and assisting patients with billing and sliding fee questions. A key part of the role includes reviewing medical charts for necessary documentation, ensuring patient information is current and accurate, and following check-out procedures. The assistant will also inform and assist patients with the Sliding Fee Scale Program, calculate and approve applications, and accurately enter related information into the computer. Scanning documents, maintaining a neat work area, and complying with HIPAA are also essential duties. The role requires individuals with cognitive skills to interpret instructions, tact, patience, and good communication skills. The ability to talk, see, hear, write, stand, walk, and kneel is necessary, along with maintaining confidentiality and a professional demeanor. The assistant must be able to perform job requirements in high-demand situations, understand basic medical terminology, and follow procedures for handling telephone calls and scheduling interpreters.

Requirements

Must possess and maintain a valid Drivers License, and proof of insurance for personal vehicle used for business.
Possess high school diploma or equivalent.
Must demonstrate basic computer skills.
Possess light typing skills, computer knowledge required.
Must demonstrate accuracy, proficiency, and efficiency.
Must possess ability to effectively present information and respond to questions from patients, and other individuals encountered in the course of employment.
Possess cognitive skills necessary to read and interpret a variety of instructions furnished in oral or written form.
Must demonstrate tact patience and good communication skills in dealing with patients, co-workers and the public.
Must be able to talk, see, hear, write, stand, walk, and Kneel.
Must respect and maintain confidentiality at all times.
Maintain a professional appearance and demeanor at all times.
Must be able to perform job requirements in high demand situations.
Possess cognitive skills necessary to understand basic medical terminology.
Must comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.

Responsibilities

Work cooperatively with Northwest Health Services (NHS) providers, supervisors, and personnel to carry out the goals and objectives of NHS.
Treat others respectfully whether it is a patient, fellow employee, member of management, customer, vendor or visitor to our premises.
Attend weekly team huddles under the guidance of the clinic manager or designated representative.
Receive/Greets all patients and visitors pleasantly and effectively.
Collect co-pays and payments at the time of service and issue receipts as necessary.
Make reminder phone calls day prior to a scheduled visit and follow-up calls for no shows.
Accurately balances and maintain payment log, reconcile daily cash and copy all received checks daily.
Assist patients with billing questions, assist with sliding fee questions, and establish payment arrangements with patients if deemed necessary.
Review all medical charts prior to visit for current consent for treatment, insurance card copies and assignment forms.
Ensure all patient information is current and up to date at each visit.
Follow and complete check out procedures as directed and preforms daily batch management as assigned.
Inform and assist patients with the Sliding Fee Scale Program. Calculate and approve Sliding Fee Scale (SFS) applications. Accurately enter Sliding Fee information in computer.
Scan documents and assist in locating and filing reports.
Keep work area neat and organized for proper completion of work tasks.
Comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Perform related work as required.
Possess cognitive skills necessary to read and interpret a variety of instructions furnished in oral or written form.
Demonstrate tact patience and good communication skills in dealing with patients, co-workers and the public.
Be able to talk, see, hear, write, stand, walk, and Kneel.
Respect and maintain confidentiality at all times.
Maintain a professional appearance and demeanor at all times.
Be able to perform job requirements in high demand situations.
Possess cognitive skills necessary to understand basic medical terminology.
Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.