Patient Access Assistant Scheduler

NORTHWEST HEALTH SERVICES INC•Saint Joseph, MO

3d•Hybrid

About The Position

This role involves working cooperatively with Northwest Health Services (NHS) Providers, supervisors, and personnel to achieve NHS goals and objectives in compliance with governing body requirements and established internal policies and procedures. The position requires treating all individuals with respect, including patients, fellow employees, management, customers, vendors, and visitors. Key responsibilities include managing telephone communications, scheduling appointments, making reminder calls, checking insurance eligibility, collecting co-pays and payments, balancing payment logs, assisting patients with billing and sliding fee inquiries, and ensuring patient information is current and accurate. The role also involves completing check-out procedures, managing daily batches, calculating and approving Sliding Fee Scale applications, and maintaining patient information in the computer system. Compliance with HIPAA is mandatory. While the position is remote, employees must be available for 10% on-site work and reside within a 60-mile radius of Family Medicine Associates or Southside Health Clinic.

Requirements

Must possess and maintain a valid Driver’s License, and proof of insurance for personal vehicle used for business.
Possess high school diploma or equivalent.
Must demonstrate basic computer skills.
Possess typing skills, computer knowledge required.
Must demonstrate accuracy, proficiency, and efficiency.
Must be professionally motivated, able to work independently, be a strong facilitator and have excellent follow through skills.
Possess cognitive skills necessary to read and interpret a variety of instructions furnished in oral or written form.
Must demonstrate tact, patience, and good communication skills in dealing with patients, co-workers, and the public.
Must respect and maintain confidentiality at all times.
Maintain a professional appearance and demeanor at all times.
Must be able to perform job requirements in high demand situations.
Must be able to talk, see, hear, write, stand, walk, and kneel.
Possess cognitive skills necessary to understand medical terminology, instructions, medical records.
Must live within a 60-mile radius of Family Medicine Associates or Southside Health Clinic.

Responsibilities

Receive phone calls and greet all patients and visitors pleasantly and effectively.
Handle telephone communications, including making patient appointments and reminder phone calls.
Answer inquiries related to services and route calls as necessary to the appropriate site.
Make reminder phone calls the day prior to a scheduled visit and follow-up calls for “no shows”.
Check insurance eligibility and activation prior to the appointment.
Collect co-pays and payments at the time of service and issue receipts.
Accurately balance and maintain payment log, reconcile daily cash and copy all received checks daily.
Assist patients with billing questions and sliding fee questions, and establish payment arrangements if necessary.
Ensure all patient information is current and up to date at each visit, including scanning insurance, Medicare, or Medicaid cards, updating and scanning patient information sheets annually, and ensuring chart information matches computer information.
Follow and complete check out procedures as directed and perform daily batch management as assigned.
Inform and assist patients with the Sliding Fee Scale Program.
Calculate and approve Sliding Fee Scale (SFS) applications.
Accurately enter Sliding Fee information in the computer.
Comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Perform related work as required.
Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.