Patient Access Scheduler III

Fairview Health Services•St. Paul, MN

2d•Remote

About The Position

Here at Fairview, we are looking for Patient Access Scheduler III to join our team! This is a 1.0 FTE (80 hours per 2 weeks) position that will work (enter schedule) This is a remote position! The Patient Access Scheduler III is responsible for serving customers, providers, and clinical teams in facilitating access to system wide imaging services at the direction of the care provider. The Patient Access Scheduler III coordinates the flow and exchange of information related to customer care activities, across multiple departments and facilities and performs scheduling coordination and other administrative functions to ensure high quality imaging services are accurately delivered.

Requirements

High School Diploma or GED
2-5 years of complex clinical scheduling experience

Nice To Haves

Associate's Degree
5-7 years of experience in scheduling and/or supporting complex services in a healthcare setting

Responsibilities

Professionally performs imaging scheduling functions via phone and computer, accurately supporting orders from providers.
Effectively manages multiple telephone lines, providing timely and accurately support to ensure customer needs and performance standards are met.
Professionally communicates with patients and all staff on the telephone and in person. Remains at ease with callers, providing a secure and safe environment for them.
Accurately utilizes high-end imaging decision and authorization support tools.
Provides complex care coordination scheduling for multiple modalities, providers, and location schedules, accurately utilizing and documenting within all information systems.
Effectively utilizes critical thinking and expert judgment skills to resolve complex situations
Accurately navigates and translates complex service protocol tools and information to ensure appropriate services are delivered.
Proactively identifies solutions for issues that hinder service deliver, collaborating with all necessary parties to ensure optimal resolution
Proactively provides all necessary exam preparation, travel, parking, and appointment specific documents to the customer in a timely manner
Maintains working knowledge of multiple specialty services and imaging disciplines.
Actively pursues opportunities to mentor, educate and orient team members
Takes ownership for personal career and professional development, collaborating cooperatively with peers, department, and organizational leadership resources.
Engages, collaborates, and partners with continuum of care services, providers, technicians, and ancillary resources daily