Patient Access Assistant - Medical

NORTHWEST HEALTH SERVICES INC•Gower, MO

23h•Onsite

About The Position

The Patient Access Assistant will work cooperatively with Northwest Health Services (NHS) providers, supervisors, and personnel to carry out the goals and objectives of NHS according to governing body requirements and established internal policies and procedures. This role involves treating all individuals respectfully, attending team huddles, and managing patient interactions from greeting to check-out. The assistant will handle patient registration, collect payments, manage billing and sliding fee inquiries, ensure patient information is up-to-date, and maintain a neat work area. Compliance with HIPAA is a critical aspect of this position.

Requirements

Must possess and maintain a valid Drivers License, and proof of insurance for personal vehicle used for business.
Possess high school diploma or equivalent.
Must demonstrate basic computer skills.
Possess light typing skills, computer knowledge required.
Must demonstrate accuracy, proficiency, and efficiency.
Must possess ability to effectively present information and respond to questions from patients, and other individuals encountered in the course of employment.
Possess cognitive skills necessary to read and interpret a variety of instructions furnished in oral or written form.
Must demonstrate tact patience and good communication skills in dealing with patients, co-workers and the public.
Must be able to talk, see, hear, write, stand, walk, and Kneel.
Must respect and maintain confidentiality at all times.
Maintain a professional appearance and demeanor at all times.
Must be able to perform job requirements in high demand situations.
Possess cognitive skills necessary to understand basic medical terminology.
Must comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.

Responsibilities

Work cooperatively with Northwest Health Services (NHS) providers, supervisors, and personnel to carry out the goals and objectives of NHS.
Treat others respectfully whether it is a patient, fellow employee, member of management, customer, vendor or visitor.
Attend weekly team huddles.
Receive/Greet all patients and visitors pleasantly and effectively.
Collect co-pays and payments at the time of service and issue receipts.
Make reminder phone calls for scheduled visits and follow-up calls for no shows.
Accurately balance and maintain payment log, reconcile daily cash and copy all received checks daily.
Assist patients with billing questions and sliding fee questions, and establish payment arrangements.
Review medical charts prior to visit for current consent for treatment, insurance card copies and assignment forms.
Ensure all patient information is current and up to date at each visit, including scanning insurance cards, updating patient information sheets annually, and ensuring chart information matches computer data.
Follow and complete check out procedures and perform daily batch management.
Inform and assist patients with the Sliding Fee Scale Program, calculate and approve applications, and accurately enter Sliding Fee information in the computer.
Scan documents and assist in locating and filing reports.
Keep work area neat and organized.
Comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Perform related work as required.
Possess cognitive skills necessary to read and interpret a variety of instructions.
Demonstrate tact, patience, and good communication skills in dealing with patients, co-workers, and the public.
Be able to talk, see, hear, write, stand, walk, and kneel.
Respect and maintain confidentiality at all times.
Maintain a professional appearance and demeanor at all times.
Perform job requirements in high demand situations.
Possess cognitive skills necessary to understand basic medical terminology.
Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.