Patient Access and Referral Specialist I

ZUFALL HEALTH CENTER INC•Dover, NJ

12d•$17 - $20•Onsite

About The Position

Patient Access manages all clinical documents faxed to Zufall Health, as well as answer the telephone and direct calls. The FA handles all requests for medical records and scans all old medical records charts into the electronic medical records for patients returning to the health center. Most importantly, the PA supports the mission and vision of Zufall Health.

Requirements

Knowledge of computer software programs such as Microsoft Word, and electronic medical records.
Excellent customer service skills
Ability to work with very little supervision
Ability to adapt quickly to unanticipated changes in workflow or work process, or frequent changes in insurances rules and coverage changes
Ability to understand, carry out, and remember verbal and written instructions
Learn and apply the trauma informed care principles with the scope of my position
Bilingual English and Spanish required
High School diploma required
Has reliable transportation in order to be able to travel to other sites as needed
Minimum of 1-year experience in customer service field

Nice To Haves

college credit or additional education in medical field or insurance and billing courses preferred but not necessary
Experience in a clinical/ambulatory care setting preferred

Responsibilities

Consistently adheres to all departmental policies and procedures
Conducts all aspects of job in a professional and ethical manner
Works independently with little or no supervision but uses available resources for problem resolution as indicated by circumstances or need
Completes assignments in a timely and efficient manner
Maintains high level of confidentially
Works collaboratively with team members to assure the optimal outcomes of care and service
Utilizes departmental resources prudently and appropriately
Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall Health.
Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues
Keeps manager or supervisor informed of work related issues at all times
Performs additional duties as determined by supervisor
Greets patients and visitors in a prompt, pleasant, and helpful manner in person and on the telephone
Answers the telephone and makes appointments or responds to inquiries
Reviews all faxed clinical documents received at the health center and directs reports and medical results to the appropriate provider or distributes faxes as needed
Receives all requests for medical records and processes, including legal requests that require preparation of an invoice
Retrieves hard copies of old medical records and scans records into electronic medical record for all returning patients
Communicates with the medical staff regarding patient’s visits
Communicates with finance regarding processing of invoices for medical record copies.
Assists with printing out requisitions or other forms as needed
Maintains patients’ confidentiality in compliance with HIPAA and other federal, state and local regulations as stated in the ZH policies and procedures manual
Answers inquiries of patients and public in person or via telephone regarding regulations and services; when necessary, refers inquiries to appropriate person or department
Reads, writes, speaks, understands, and communicates in English and Spanish sufficiently to perform the duties of this position