Patient Access Analyst

TEKsystems•Oklahoma City, OK

8d•$75,000 - $128,000•Remote

About The Position

The EHR Application Analyst III will lead the development, support and functionality roll out of an Electronic Health Record (EHR) system. Using subject matter expertise, the EHR Application Analyst III leads and coordinates the IT team members and collaborates with the organization in optimizing their workflow processes through building applications that are tailored to meet the organizations’ needs. Responsible for learning the EHR system’s capabilities and functional use and apply knowledge of Healthcare Business workflows to assist in the implementation of a system that meets process needs.

Requirements

Bachelor’s degree required.
2 or more years of applicable IT or healthcare experience required.
2 or more years of experience required working with Epic Cadence, Prelude, OR Referral.
Certification in 1 or more Epic Applications is required.
Excellent analytical, organization, and verbal communication skills.
Ability to work independently and within teams.
Ability to solve the most complex problems and understand customer needs.
Expert understanding of healthcare business process and technology.
Expert understanding of healthcare workflows and terminology.
Possesses cross-application integration knowledge.
Strong desktop tool usage including Word, Excel, and PowerPoint.
Project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).

Nice To Haves

Ideal candidate: 3–5 years of experience specifically in Cadence and Referrals, as this is currently the team’s biggest gap
Experience with Prelude, RTE, and Grand Central (not required, as current team members cover these areas)

Responsibilities

Lead efforts to resolve complex technical issues and system errors especially situations that require cross-team collaboration.
Work closely with operations to develop and coordinate team members to implement issue resolution plans.
Lead work efforts to perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system.
Coordinate and lead testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions.
Play a key role in strategic planning initiatives related to EHR systems, collaborating with senior leadership to align technology investments with organizational goals and objectives, and driving initiatives that enhance patient care delivery and organizational efficiency.
Drive continuous improvement initiatives to enhance the functionality, usability, and interoperability of EHR systems, collaborating with stakeholders to prioritize enhancements and address emerging needs.
Take on project management responsibilities for EHR implementation projects, system upgrades, and other initiatives, overseeing project planning, execution, and post-implementation support to ensure successful outcomes and stakeholder satisfaction.
Establish and enforce governance processes and procedures for EHR system management, ensuring compliance with regulatory requirements, industry standards, and organizational policies related to data security, privacy, and confidentiality.
Provide leadership and mentorship to junior analysts and team members, fostering a culture of collaboration, innovation, and continuous improvement, and promoting the professional growth and development of team members through coaching, feedback, and skill-building opportunities.
Performs other duties as assigned.