Patient Access Analyst (Prelude & RTE)

Unity Health Care.•Washington, DC

2d•$86,211 - $91,599•Onsite

About The Position

Under the supervision of the Information Systems Applications Manager, the Patient Access Analyst (Prelude & RTE) supports Unity Health Care’s enterprise registration, insurance verification, and eligibility workflows within the Epic Electronic Health Record (EHR) system. This role is responsible for ensuring accurate patient registration, real-time insurance validation, and clean data capture across Unity’s multi-site ambulatory network. The analyst partners closely with front desk teams, call center operations, revenue cycle departments, and IT stakeholders to optimize workflows, improve data quality, reduce denials, and enhance patient access operations.

Requirements

Bachelor’s degree in Computer Science, Health Information Technology, Nursing, Business, or related field required
Two (2) to four (4) years of experience in patient access, scheduling, or EHR application support required
Epic Certification in relevant module(s) required within six (6) months of hire and maintained thereafter
Experience working with Epic or other ambulatory Electronic Health Record systems
Strong understanding of insurance verification, eligibility workflows, and payer requirements
Strong analytical, problem-solving, and project management skills
Excellent written, verbal, and interpersonal communication skills
Ability to manage multiple competing priorities in a fast-paced environment
Demonstrated flexibility and adaptability to changing operational needs

Nice To Haves

Experience in a healthcare environment, preferably within an FQHC or safety-net setting preferred

Responsibilities

Translate operational and business needs into Epic system build and workflow enhancements
Participate in Epic upgrades, testing, implementations, and new feature rollouts
Provide Tier 2 support for registration, eligibility, and coverage-related issues
Build and maintain registration forms, rules, error checks, and data-quality controls
Ensure accurate capture of patient demographics, guarantor information, insurance coverage details, and patient identity elements
Support workflows related to address verification, duplicate record prevention, and identity resolution
Monitor and optimize Prelude work queues to reduce registration errors and downstream claims issues
Configure and maintain Real-Time Eligibility (RTE) payer connections, benefit checks, and eligibility response rules
Troubleshoot eligibility failures, payer response issues, and insurance coverage mismatches
Partner with Revenue Cycle teams to reduce eligibility-related denials and improve point-of-service collections
Analyze RTE trends and recommend workflow and system improvements
Collaborate with front-desk, call center, financial counseling, and billing teams to improve patient access workflows
Support insurance plan build, payer mapping, and coverage configurations
Ensure registration and eligibility workflows align with billing, authorization, and referral requirements