Patient Access Ambassador II - NBMC Admitting (Part Time, Day)
About The Position
The Patient Access Ambassador II accurately, efficiently, and promptly admits and registers patients and completes financial analysis activities upon arrival at the hospital. The role respectfully gathers and records complete demographic, payer, and other information from patients or their representatives so care is not delayed and can be appropriately scheduled. The ambassador works to resolve patient issues and, when needed, refers patients to the Patient Access or Financial Counseling team or other departments. The position collects deposits, copayments, deductibles, and share-of-cost payments at registration, scheduling, or other appropriate times, and clearly and compassionately explains patients’ financial obligations. It also conducts educational conversations about coverage eligibility and benefits, including coordination of benefits, required authorizations, estimated charges, outstanding deductibles, and other out-of-pocket obligations. The role requires professionalism, empathy, confidentiality, courteous conduct, and strong oral and written communication.
Requirements
- Three or more years of customer engagement experience in a healthcare revenue cycle environment.
- Excellent oral and written communication skills and the ability to articulate information effectively.
- Proficiency in distinguishing Medi-Cal, Medicare, Managed Care, Indemnity, and Workers Compensation insurance types.
- Understanding of how accurate and complete registration and admission information affects claims processing, payment, and patient care.
- Commitment to service excellence, including professionalism, customer focus, compassion, strong listening skills, and a warm demeanor.
- Empathy, optimism, resourcefulness, and cultural competency in interactions with others.
- Ability and openness to learn and collaborate with others.
- Understanding of the complexities and challenges of the healthcare environment.
- Critical thinking and personal judgment to address patient issues and concerns creatively.
- Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence.
Nice To Haves
- Associate degree.
- Patient Access and/or Revenue Cycle certification from a nationally recognized healthcare credentialing organization.
Responsibilities
- Admit and register patients accurately, efficiently, and promptly.
- Complete financial analysis activities for patients upon hospital arrival.
- Obtain and record complete demographic, payer, and other information from patients or their representatives.
- Take initiative to resolve patient issues and refer them to appropriate Patient Access, Financial Counseling, or other departments when necessary.
- Collect patient deposits, copayments, deductibles, and share-of-cost payments when appropriate.
- Explain patients’ financial obligations clearly and compassionately.
- Educate patients about coverage eligibility and benefits, including coordination of benefits, required authorization status, estimated charges, deductibles, and other out-of-pocket obligations.
- Maintain professionalism, empathy, confidentiality, courteous conduct, and appropriate self-presentation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life coverage
- Disability coverage
- Long-term care coverage
- Paid time off, including vacation, sick leave, holidays, and bereavement
- 403(b) retirement plan with employer match
- Education reimbursement for eligible roles
- Professional development and training programs
- Employee Assistance Program
- Wellness programs
- Recognition programs
- Shift differentials
- Market-based compensation review and increases, subject to approval and organizational performance
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
