Patient Access Ambassador II - NBMC Admitting (Part Time, Day)

NorthBay Healthcare Corporation • Fairfield, CA

6d

About The Position

At Northbay Health, the Patient Access Ambassador II accurately, efficiently, and timely admits and registers patients and completes financial analysis activities upon their arrival at the hospital. The role interacts respectfully with patients and/or their representatives to obtain and record accurate, complete demographic, payer, and other information so that care is not delayed and can be appropriately scheduled.

The ambassador takes initiative to resolve patient issues and, when needed, refers patients to Patient Access or Financial Counseling team members or other appropriate departments. The role collects deposits, co-payments, deductibles, and share-of-cost payments at registration, scheduling, or another appropriate time, and explains financial obligations clearly and compassionately. It also educates patients about coverage eligibility and benefits, including coordination of benefits, required authorization status, estimated charges, outstanding deductibles, and other out-of-pocket obligations.

The position calls for professionalism, empathy, confidentiality, appropriate presentation, and consistently excellent oral and written communication. Northbay Health describes its vision as being the trusted healthcare partner of choice for its communities and its mission as providing accessible, high-quality care and ensuring patients and families feel valued, respected, and cared for.

Requirements

• Three or more years of customer engagement experience in a healthcare revenue cycle environment.
• Excellent oral and written communication skills, including the ability to articulate thoughts effectively in useful, meaningful discussions.
• Proficiency in differentiating Medi-Cal, Medicare, Managed Care, Indemnity, and Workers Compensation insurance types.
• Understanding of how completeness and accuracy in registration and admission affect successful claims processing and payment receipt.
• Understanding of how completeness and accuracy in registration affect patient-care delivery.
• Commitment to service excellence, including professionalism, customer focus, compassion, strong listening skills, and a warm demeanor.
• Demonstrated empathy, optimism, resourcefulness, and cultural competency in interactions with others.
• Ability and openness to learn and collaborate with others.
• Demonstrated understanding of the complexities and challenges of the healthcare environment.
• Critical-thinking skills and the ability to use personal judgment to address patient issues and concerns creatively.

Nice To Haves

• Associate degree preferred.
• Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization preferred.

Responsibilities

• Admit and register patients accurately, efficiently, and promptly upon arrival at the hospital.
• Complete financial analysis activities for patients.
• Obtain and record accurate, complete demographic, payer, and other information from patients or their representatives.
• Take initiative to resolve patient issues and refer them to appropriate Patient Access, Financial Counseling, or other health-system departments when needed.
• Collect patient deposits, co-payments, deductibles, and share-of-cost payments at registration, scheduling, or another appropriate time.
• Clearly and compassionately explain patients’ financial obligations.
• Educate patients about coverage eligibility and benefits, including coordination of benefits, required authorization status, estimated charges, outstanding deductibles, and other out-of-pocket obligations.
• Maintain professionalism, empathy, confidentiality, and appropriate presentation in interactions with patients and others.
• Demonstrate excellent oral and written communication skills.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed