Patient Access Advocate, PRN Night Shift

Intuitive Health•Bowling Green, KY

1d•Onsite

About The Position

The Patient Access Advocates are responsible for facilitating a welcoming environment, timely and accurate patient registrations for both ER and Urgent Care patients, and the collection of copays and payments for services provided. General office duties include answering phones and record keeping while providing exemplary customer service and support for clinical staff. Patient Registration Associates communicate directly with patients and families, physicians, and nurses. This position requires professional appearance, behavior, and good communication skills.

Requirements

A minimum of a High School Diploma or GED equivalent is required.
Possesses the ability to manage difficult patient situations
Respond promptly to patient needs
Respond to requests for service and assistance
Customer/client focus
Flexibility
Self-motivation
Proficiency with general office equipment (phone, fax, copiers, computers), Microsoft Office products (Word, Excel, PowerPoint), telephone etiquette, organization, and time management
Completes administrative tasks correctly and on time
Supports the organization’s goals and values.

Responsibilities

Welcomes and greets all patients in person or over the phone.
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
Responsible for maintaining patient waiting areas, office files, and front-desk areas in a manner that is clean and organized.
Registers patients and updates existing demographic information with a high rate of accuracy.
Facilitates patient flow by notifying the clinical staff of patients’ arrivals, being aware of delays, and communicating with patients and clinical staff.
Responds to patients’, prospective patients’, and visitors’ inquiries in a courteous manner.
Keeps office supplies adequately stocked and notifies manager of any inventory needs.
Protects patient confidentiality by making sure Protected Health Information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. This includes not sharing passwords or personal information with coworkers.
Displays professionalism, tact, respect, and team effort when working with coworkers and the public.
Maintains communication with patients, family, providers, nurses, and support staff.
Informs patients of any existing balance noted in the computer and requests patient be prepared for any payment due at the time of service as per company guidelines.
Collects copays and payments as necessary, as per company guidelines.
Attends departmental staff meetings as scheduled.
Refers patient complaints to appropriate designated personnel as needed.
Maintains own knowledge/skills and attends appropriate training for role responsibilities.
Performs other job duties as assigned.