Patient Access Advocate - PresNow Urgent and ER Uptown
About The Position
The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government, and commercial accounts on the date of service for scheduled and unscheduled visits. The role includes updating patient demographics, verifying insurance, collecting point-of-service liabilities, and documenting registration information in the ADT system. The advocate confirms that registered accounts have accurate information to support clean billing and applies basic knowledge of Medicare (CMS) and other compliance and regulatory guidelines relevant to Patient Access. The position provides a high level of customer service to patients and families during registration and offers wayfinding assistance to patients and visitors. It also involves educating patients about insurance benefits and liabilities, reviewing accounts to support financial clearance at the time of service, addressing complaints, and managing or escalating conflicts appropriately. This is a PRN, non-exempt position based at PRESNow 24/7 Urgent and Emergency Care - Uptown, working day shifts.
Requirements
- High school diploma or GED.
- Six months of experience in a healthcare setting or one year of customer service experience.
- Complete the two-week Patient Access Academy within six months of starting and achieve a passing score of 85% or higher.
- Pass the EPIC proficiency test with a score of 85% at completion of the Epic Training class.
- Basic understanding of registration and healthcare.
- Strong keyboarding skills for efficient data entry and documentation.
- Knowledge of Microsoft Office products.
Nice To Haves
- CHAA, CHAM, or another industry-equivalent certification.
- Basic understanding of insurance.
- Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.
Responsibilities
- Register patient accounts for self-pay, government, and commercial accounts for scheduled and unscheduled visits on the date of service.
- Update patient demographics, verify insurance, collect point-of-service liabilities, and document registration information in the ADT system.
- Ensure registration information is accurate to support clean billing and review accounts for financial clearance at the time of service.
- Provide a high-quality experience for patients and families using CARES, AIDET, and EPE tools and implement PROMISE and CARES behaviors in each encounter.
- Address and attempt to resolve complaints in the moment using appropriate key words and de-escalation processes.
- Manage conflict and request supervisor assistance when needed.
- Educate patients about insurance benefits and liabilities.
- Provide wayfinding assistance to patients and visitors.
- Apply basic knowledge of Medicare (CMS) guidelines and other Patient Access compliance and regulatory requirements.
Benefits
- Benefits-eligible employees receive medical, dental, and vision coverage; short-term and long-term disability; group term life insurance; and other optional voluntary benefits.
- Employee Wellness rewards program offers opportunities to earn gift cards and other rewards through wellness activities, including challenges, webinars, and preventive screenings.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
