Patient Access Advocate, PRN Varying Shifts, Paradise Valley

Intuitive Health•Scottsdale, AZ

4d•Onsite

About The Position

The Patient Access Advocate greets patients and callers, answers and routes phone calls, enters information into the electronic health record, and performs general clerical duties. The role requires a consistently pleasant and professional demeanor, strong customer service, and the ability to multitask. The advocate performs patient registration, updates demographics, verifies insurance eligibility and benefits, collects point-of-service payments, and documents registration information in an electronic system to support accurate billing. The role also handles visit closure and any required follow-up activities, provides wayfinding, and helps create a welcoming environment for patients, families, and visitors. The position operates in a healthcare setting and may involve routine contact with patients who have contagious illnesses or diseases. The incumbent is scheduled based on operational need. This is a non-exempt position. Duties and responsibilities may change as circumstances require.

Requirements

Minimum typing speed of 50 words per minute.
High school diploma or GED.
At least 6 months of healthcare-setting work experience or 1 year of customer service experience.
Exceptional communication and customer service skills.
Flexibility, collaboration skills, patient/client focus, and technical capacity.
Basic knowledge of Microsoft Word, Excel, and Outlook; computer literacy.
Ability to read and comprehend simple instructions, correspondence, and memos, and to write simple correspondence.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to follow detailed written or oral instructions and deal with problems in standardized situations.
Ability to work independently and with people from diverse backgrounds; ability to multitask and prioritize competing demands.
Analytical and problem-solving skills, and the ability to manage conflict and seek supervisor assistance when appropriate.
Knowledge and skills in general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax machines.
Solid work history.

Nice To Haves

Basic understanding of insurance.
Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.
At least 1 year of experience in a medical office setting.
Familiarity with health insurance and insurance verification.

Responsibilities

Greet patients and callers in a friendly, courteous, and professional manner, in person and by phone.
Check patients in and out and perform registration functions, including updating demographic information and documenting registration details in the electronic system.
Verify insurance eligibility and benefits electronically or by contacting payers; collect copayments, coinsurance, deductibles, and other payments.
Perform visit closure and any necessary patient-care follow-up activities.
Confirm registration accounts and paperwork contain accurate and complete information to support clean billing.
Provide wayfinding and information to patients, families, visitors, and callers, including directions and company contact information.
Answer and screen phone calls, route them to the appropriate person, and take or direct messages as needed.
Assist staff and patients with clerical tasks, including copying, scanning, and faxing documents; create and maintain patient files.
Keep the front desk, waiting room, children’s play area, and work environment clean and presentable, including housekeeping tasks when needed.
Promote a friendly, respectful, reassuring, and customer-focused environment.
Follow HIPAA requirements and company policies.
Attend staff meetings and huddles as required and focus daily on attaining productivity standards.