Patient Access Admitting
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative will interview and register patients, obtain accurate demographic, insurance, and physician information, and screen customer data to ensure patient eligibility for indicated insurance, communicating any differences to the customer. They will also screen registrations to ensure insurance pre-certification and physician referral requirements are met, and instruct customers on these requirements. Additionally, the role assists in identifying self-pay patients and referring them to financial assistance when applicable, and establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas. The position also assists in the shadowing/precepting of new employees.
Requirements
- High School Diploma or equivalent, required.
- Demonstrated computer skills required with the ability to navigate most current technology systems.
- Strong administrative skills.
- Excellent customer service and organizational skills.
- Ability to multi-task within a stressful environment.
Nice To Haves
- Associate's Degree, preferred.
- One year of health care experience, preferred.
- CPR certification (based on position and as determined by manager).
Responsibilities
- Greet and register patients.
- Answer telephone calls.
- Schedule appointments.
- Pull and file medical charts when indicated.
- Provide excellent customer service to patients and families.
- Interview and register patients.
- Obtain accurate demographic, insurance, and physician information.
- Screen customer data for insurance eligibility.
- Communicate insurance eligibility differences to the customer.
- Screen registrations for insurance pre-certification and physician referral requirements.
- Instruct customers on requirements.
- Identify self-pay patients and refer them to financial assistance.
- Establish and maintain open communication with all departments Patient Access interacts with and clinical staff.
- Assist in the shadowing/precepting of new employees.
Benefits
- Diversity, Equity and Inclusion are integrated into our core values and practices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
