Pathways Operations Mgr - MBA - AMZ27027.1

Amazon•Matteson, IL

12d•$135,000 - $162,000•Hybrid

About The Position

This role is responsible for all budgetary, people development, and operations objectives for a Fulfillment Center. The manager will lead a team of Area Managers, coaching and mentoring them to ensure performance objectives are met, and building positive employee relations and leadership bench strength. The position utilizes Lean and Six Sigma Process Improvement methodologies and performance metrics to increase efficiency. The role drives the creation of quality initiatives, process change initiatives, and other Lean initiatives to enable the functional area and Fulfillment Center to meet and exceed business plans. Responsibilities include the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations. The role participates in the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations. Key duties involve setting and clarifying requirements and expectations for Area Managers, measuring performance, providing feedback, and holding Area Managers accountable. The manager will leverage Area Managers by sourcing and nurturing ideas and rolling them into improvement plans. Ensuring best practices are shared across departments, shifts, and the network is also a key function. Partial telecommuting is permitted, with employees required to report to the office multiple days per week.

Requirements

Master's degree, or foreign equivalent degree, in Business Administration, Engineering, Supply Chain, Operations, Finance or a related field and three years of experience in management consulting, technical management, logistics engineering, or a related occupation.
OR Bachelor's degree, or foreign equivalent degree, in Business Administration, Engineering, Supply Chain, Operations, Finance or related field and five years of progressive post-baccalaureate experience in management consulting, technical management, logistics engineering, or a related occupation.
Three years of experience in salaried workforce or program management experience in a global supply chain, manufacturing, production or procurement, distribution, logistics or related environment or operations.
Three years of experience using lean process improvement, six sigma methodologies or related performance metrics or process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics.
Three years of experience in cross-functional coordination across different business units and experience conducting qualitative and quantitative data analysis to support business decision making and cross-functional initiatives.

Nice To Haves

All applicants must meet all the above listed requirements.

Responsibilities

Responsible for all budgetary, people development, and operations objectives for a Fulfillment Center.
Manage and lead a team of Area Managers.
Coach and mentor the team to ensure performance objectives are met, and build positive employee relations and leadership bench strength within the Fulfillment Center.
Use Lean and Six Sigma Process Improvement methodologies and performance metrics to increase efficiency within processes.
Drive creation of quality initiatives, process change initiatives, and other Lean initiatives to enable functional area and the Fulfillment Center to meet and exceed business plan.
Responsible for the overall safety, quality, performance and customer experience of either Inbound or Outbound operations.
Participate in the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
Set and clarify requirements and expectations for Area Managers.
Measure performance, provide feedback, and hold Area Managers accountable for their performance and the performance of their departments.
Leverage Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area.
Ensure that best practices are shared across all departments, shifts, and among the network.