Pathway Specialist (Program Specialist 2)

CCS Spokane • Spokane, WA

15h • $3,827 - $5,111 • Onsite

About The Position

Under general direction of the Program Manager, the primary purpose of this position is to serve as a program representative and resource, to plan, organize, and coordinate operational efforts for the assigned Pathways and cross-operational efforts with other pathways. This position is responsible for overseeing day-to-day pathway functions, serving as the Pathway representative and resource, maintaining extensive contact with Pathway students, faculty, and providing wrap-around student service program support, resolving problems; assisting administration and faculty with developing and coordinating student-centered college-wide activities, including but not limited to program review of degrees and certificates within the Pathway, creating and generating reports for data analysis, enrollment management, graduation processes, Pathway processes, etc. This position cross-trains with and may support other Pathway Specialists.

Requirements

• Associate degree from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Excellent interpersonal skills, ability to work effectively with diverse students, faculty, staff, and administrators.
• Ability to learn the various degrees/certificates and/or admission/registration cycles.
• High degree of competency in Office Suite, particularly with Excel, and other office software (Zoom, Microsoft TEAMs, etc.).
• Ability to track student progress and pull from various data reports.
• Ability to perform work and meet deadlines with constant interruptions, as well as ability to answer on demand questions by phone, in person, or electronically.
• Ability to travel and work evenings and/or weekends for Guided Pathways-related events.
• Ability to foster a climate of equity and belonging through multicultural awareness and responsiveness.

Nice To Haves

• Bachelor’s degree or higher from an accredited institution.
• Experience utilizing an integrated student management system (ex. PeopleSoft, Banner, Customer Relationship Management (CRM), etc.).
• Knowledge of the Family Educational Rights & Privacy Act (FERPA).
• Knowledge of the Business pathway intricacies, Career Technical Education (CTE) programs, and degrees/certificates, including Bachelor of Applied Science (BAS).
• Additional knowledge of Spokane College or Washington State policies and procedures.
• Familiarity with the various degrees/certificates and/or admission/registration cycles.

Responsibilities

• Provide information and technical assistance to assigned Pathway students and faculty as well as promote the Pathway to prospective students.
• Attend meetings and/or conferences as the Pathway representative; develop and make public presentations on Pathway related topics, student interventions, most impactful practices, etc.
• Confer regularly with other pathways, the Guided Pathways Advising Team, the Instructional Deans, the Equity, Diversity, & Inclusion (EDI) Dean, and Student Affairs regarding the implementation of Pathway practices, and implementation of EDI practices.
• Proactively analyze data regarding student performance and progression, facilitate assistance and EDI interventions as needed for student retention and success.
• Assist students and faculty with persistence efforts in collaboration with the Counseling department and other student support services.
• Under the directive of counselors, support counseling offices with student services (SAP, advising holds, SARS, Ed Plan, etc.).
• Assist with Admission, Recruitment, and Retention efforts, including but not limited to: Sasquatch Registration, College informational events, program orientations, call campaigns, mass text/emails to students, registration reminders, ongoing group advising, inputting data.
• Participate in establishing Pathway guidelines, monitor Pathway activities in relation to established parameters and goals, including but not limited to alignment with the Guided Pathways action plans and program review to identify areas for Pathway development/innovations.
• Engage in the preparation of educational and promotional materials for Guided Pathways, pathway options, and the wrap-around services provided within each Pathway.
• Cross-train with all Student Affairs and Instruction departments to provide consistent and complete support for student needs related to pathway progression and retention.
• Provide support in determining student progress in achieving educational goals, and guiding intervention efforts as warranted.
• Support the coordination and execution of Guided Pathway Team efforts across campus toward an equitable and inclusive student-centered environment, in collaboration with other programs and services.
• Consistently train in EDI practices as well as specific intervention techniques.
• May supervise lower-level staff and work study students.
• Model professional decorum and mutual respect in all personal interactions.
• Comply with district policy, procedures and directives, state and federal regulations, orders and statute and collective bargaining agreements.
• Support and advance the Spokane Colleges’ strategic plan, and perform other duties as assigned.

Benefits

• Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board
• WA State Retirement Plan
• vacation and sick leave begin to accrue at the rate of 11.33 hours vacation and 8 hours sick leave per month, upon employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree