Pathway Retention Specialist - (School of BHGT)

Dallas College•Richland, WA

12d

About The Position

The Dallas College Pathway Retention Specialist is a program expert who provides proactive support to credit and non-credit students within School-aligned academic pathways to promote successful retention and completion. This role works with Success Coaches and Career and Transfer Specialists in a coordinated effort to remove barriers to student success and provide a seamless student experience with integrated, inescapable student support structures. Core Competencies Student Service Case Management and Follow-Up Resource Navigation and Referral Communication and Interpersonal Skills Data Tracking and Organization

Requirements

Knowledge of the purpose of community colleges and the vision of Dallas College.
Detailed knowledge of all credit and pathway-aligned non-credit programs of study in assigned School and how these pathways lead to economic opportunity.
Demonstrate detail-oriented precision in reviewing and mapping student academic, career, and transfer milestones.
Demonstrate experience in coordinating and delivering presentations to staff, faculty and students and executing goal-oriented tasks.
Ability to identify and address barriers to student pathway navigation.
Strong time management, organization, problem-solving, and communication skills, with an emphasis on verbal and written skills that effectively communicate complex ideas with clarity and precision and attention to detail.
Strong commitment to shared accountability and high-quality customer service and care.
An ability to work effectively and collaboratively with stakeholders.
Excellent interpersonal skills using collaboration, tact, patience, and courtesy.
Experience effectively engaging and supporting students in a virtual environment.
Respond appropriately to issues in a dynamic rapidly changing educational/economic environment.
Bachelor’s degree in Education, Student Affairs, Counseling, or field related to assigned School plus two (2) years of experience in student support services, academic advising, or enrollment services OR Associate’s degree plus ten (10) years of experience in student support services, academic advising, or enrollment services
Strong interpersonal skills and a commitment to quality customer service.

Nice To Haves

Master’s degree in Student Affairs, Counseling, or field related to assigned School.
Experience working in a guided pathways or case management framework.
Experience working with adult, first-generation in college and/or economically disadvantaged students.
Bilingual or multi-language skills preferred.

Responsibilities

Monitor term-to-term enrollment for students in assigned School and proactively contact success coaches and build academic plans for students who are off-path.
Conduct academic advising on difficult-to-navigate pathways and/or programs of study with niche or low enrollment.
Conduct School-driven cohort registration.
Coordinate re-engagement efforts with students who are close to completion but have stopped out or delayed enrollment, assisting them with re-entry processes and course registrations that will lead to credential completion.
Conduct pathway-specific communication plans, interventions and programming that promote persistence and completion.
Meet institutional and departmental goals by executing and tracking assigned activities and evaluating outcomes.
Prepare and present reports and leverage technology to track and monitor progress; keeps detailed records of assigned activities.
Participate in required professional development to ensure current knowledge of internal and external resources and services.
Leverage emerging technology to maintain systemic efficiencies in the delivery and tracking of communications, services, programming, and experiences.
Support pathways training delivery.
Support new student orientation, peak registration and commencement events and activities.
Completes required Dallas College professional development training hours per academic year.
Performs other duties as assigned.