Caseworker/ Pathway of Hope Coordinator

The Salvation Army USA Central Territory•Keokuk, IA

4d•$15 - $17•Onsite

About The Position

Providing case management for the emergency assistance department. Works with clients and other agencies to provide needed services.

Requirements

High School diploma or equivalent, with a minimum of two years’ prior case work or related experience.
Ability to be flexible, prioritize and work on multiple projects or tasks simultaneously.
Intermediate Microsoft Word and Excel skills, and the ability to access data systems via a web-based system.
Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
Good communication skills both written and spoken, and ability to maintain effective working relationships.
Mathematical skills to include add, subtract, multiply, divide, use of common fractions and decimals.
Demonstrated ability to handle confidential matters
Attention to detail and creative problem-solving skills.
Strong independent judgement.
Must pass all applicable background checks.
Must possess a valid driver's license from the state in which you reside.
Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Must complete The Salvation Army Safe from Harm Training and The Salvation Army Caseworker Certification Program within the first 90 days of employment.

Nice To Haves

College coursework in human services preferred.

Responsibilities

Conducts all client interviews regarding needs for assistance.
Network with other community agencies and know what they provide (and to prevent duplication of services).
Maintain and prepare reports and statistics required by The Salvation Army.
Maintain an organized filing system of confidential client records, including backups of computerized data and entry of required documentation in the SIMS system.
Maintains clients’ records by reviewing case notes, logging events and progress.
Facilitate the disbursement of funds to clients for emergency assistance throughout the year.
Operates multiline telephone system to answer incoming calls and direct callers to the appropriate personnel. This includes providing information on available services to callers and taking messages when appropriate personnel are unavailable.
Pathway of Hope (POH) responsibilities include developing and collaboration of partnerships within community and actively recruiting families that may benefit from POH initiatives, which includes coordinating programs and services by other staff, Advisory Board, Women’s Auxiliary, and other volunteers.
Responsible for case management with POH participants to ensure comprehensive assessments, goals and action plans are monitored.
Attends relevant training sessions as directed by Social Services Coordinator.
Assist the Food Pantry Coordinator with Food Pantry services and/or other social services as needed.
Plans and executes the process of providing Christmas Assistance to clients during the holidays.
Present a professional and positive manner when representing The Salvation Army.
Driving is an essential function of the role.
May be required to work outside of normal business hours on evenings, weekends for seasonal or special event.
Other duties as assigned.