Retention Specialist

Center for • Sacramento, CA

4d • $52,600 • Onsite

About The Position

We’re looking to hire a resilient and results-driven Retention Specialist for our local program who will keep our program participants fully engaged in the labor force for at least twelve months after they’ve secured full-time employment. Successful Retention Specialists understand customer relationship management and work to build strong and trusting relationships with participants; strategically manage their caseloads, balancing the needs of individual participants with organizational needs to achieve programmatic outcomes; and hold themselves accountable for capturing a running record of participant interactions and milestone achievements within CEO’s case management system. As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Requirements

• You’re deeply dedicated to social justice and perhaps are already working in the re-entry space
• You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
• You’re passionate about making an impact on people's lives and interested in guiding them to achieving their career goals through a balance of accountability and empathy
• You are a people-person and love to inspire others to reach a goal and perform to the best of their ability
• You have strong customer service skills and take a human-centered approach when communicating with participants
• You have strong time management and prioritization skills
• You’re able to anticipate problems, evaluate them, and determine and implement solutions
• You’re computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred)
• You come to CEO with 1-2+ years of related experience

Nice To Haves

• familiarity with Salesforce

Responsibilities

• Maintaining frequent contact with participants
• Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals
• Providing participants with continued life skills education and relevant resources
• Advocating for participant needs with parole officers and other constituencies
• Distributing retention incentives to participants
• Using motivational interviewing techniques as appropriate to help guide participants to goal achievement
• Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants

Benefits

• medical and dental coverage
• professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI)
• paid parental leave
• participation in a retirement plan
• sick and vacation leave
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees