Training & Retention Specialist

Vitality Living•Brentwood, TN

1d•Onsite

About The Position

B Home Care (BHC) , a component company of Vitality Living, is currently seeking a full-time Training & Retention Specialist to join our Support Office in Brentwood, TN. The Training & Retention Specialist will strengthen our caregiver workforce by overseeing recruitment flow, onboarding, training, and ongoing quality assurance. Lead by example to foster a supportive and professional work environment for staff members. Every duty or responsibility should further the mission of B Home Care and improve the quality of life and level of independence for every client and family receiving our services . Responsible for ensuring services operate safely and efficiently within the requirements of the state and the agency, while providing and instilling excellent customer service to all clients, families, and staff.

Requirements

College Degree preferred
Must have a valid driver’s license.
Home Care or Senior Care industry experience required.
Personal & reliable transportation.
Valid and current auto insurance.
Strong communication and interpersonal skills
Ability to teach, train, and demonstrate caregiving techniques
Highly organized and detail-oriented
Comfortable using ATS platforms and administrative software
Positive, supportive attitude with a focus on retention and caregiver success
In office Monday through Friday from 8:00am – 4:00pm based on business needs.
This role requires frequent travel within the local area to meet with prospective and current clients.
The position involves a significant amount of time spent in the field, driving, and engaging with clients and caregivers.
Prolonged standing and walking required.
Ability to lift 50 pounds and move clients.
Requires hand-eye coordination and manual dexterity.
Ability to utilize durable medical equipment in the home.
No previous or current physical limitations that would prohibit this role from successfully completing all physical job functions as defined here.
Use proper body mechanics, must be physically able to bend, reach, kneel or place complete weight on both knees while kneeling on floor.
Have acceptable vision level, with or without prescription or reading glasses that would allow this role to properly assist client.
This role must have acceptable hearing levels, with or without hearing aid or other medical assistance devices to properly assist the client.
Must be able to walk for reasonable distances during client walks/exercise times and be able to physically conduct all house cleaning services as defined in the care plan.
Other requirements deemed necessary by supervisor.
This role will work in patients’ homes in various conditions; must be able to handle strong odors, possible exposure to blood and body fluids and infectious diseases.

Nice To Haves

CNA experience is preferred.

Responsibilities

Manage the full recruiting cycle by posting job openings, sourcing qualified candidates, and supporting the hiring process to ensure staffing needs are met.
Coordinate and manage all onboarding documentation and compliance requirements.
Provide new caregivers with hands-on training , including: Agency procedures and expectations Client interaction standards Safety, transfer, and mobility techniques ADLs and other essential caregiving tasks
Ensure caregivers feel fully prepared and confident prior to their first client visit.
Conduct “Caregiver First Visit” check-ins to ensure the caregiver is comfortable and supported.
Provide coaching, refresher training, and resources as needed.
Support caregiver retention through relationship building, recognition initiatives, and proactive problem-solving.
Perform follow-up calls and/or field visits to ensure quality of care and caregiver satisfaction.
Track training completion, quality metrics, and retention-related data.
Partner with leadership to improve training programs and support processes.
Identify trends and provide recommendations to reduce turnover and enhance caregiver performance.
Participate in an on-call rotation when needed.