Retention Specialist

Center for Employment Opportunities • Sacramento, CA

5d • Onsite

About The Position

We’re looking to hire a resilient and results-driven Retention Specialist for our local program who will keep our program participants fully engaged in the labor force for at least twelve months after they’ve secured full-time employment. Successful Retention Specialists understand customer relationship management and work to build strong and trusting relationships with participants; strategically manage their caseloads, balancing the needs of individual participants with organizational needs to achieve programmatic outcomes; and hold themselves accountable for capturing a running record of participant interactions and milestone achievements within CEO’s case management system. As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role. The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities. What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996. You’re deeply dedicated to social justice and perhaps are already working in the re-entry space You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills You’re passionate about making an impact on people's lives and interested in guiding them to achieving their career goals through a balance of accountability and empathy You are a people-person and love to inspire others to reach a goal and perform to the best of their ability You have strong customer service skills and take a human-centered approach when communicating with participants You have strong time management and prioritization skills You’re able to anticipate problems, evaluate them, and determine and implement solutions You’re computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred) You come to CEO with 1-2+ years of related experience

Requirements

• You’re deeply dedicated to social justice and perhaps are already working in the re-entry space
• You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
• You’re passionate about making an impact on people's lives and interested in guiding them to achieving their career goals through a balance of accountability and empathy
• You are a people-person and love to inspire others to reach a goal and perform to the best of their ability
• You have strong customer service skills and take a human-centered approach when communicating with participants
• You have strong time management and prioritization skills
• You’re able to anticipate problems, evaluate them, and determine and implement solutions
• You’re computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred)
• You come to CEO with 1-2+ years of related experience

Responsibilities

• Maintaining frequent contact with participants
• Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals
• Providing participants with continued life skills education and relevant resources
• Advocating for participant needs with parole officers and other constituencies
• Distributing retention incentives to participants
• Using motivational interviewing techniques as appropriate to help guide participants to goal achievement
• Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants

Benefits

• We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI).
• We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more.
• We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees