Pathology Support- Administrative Assistant

Vanderbilt University Medical Center • Nashville, TN

1d • Onsite

About The Position

Vanderbilt University Medical Center (VUMC), located in Nashville, Tennessee, is a global hub for teaching, discovery, and patient care. VUMC aims to be a community where individuals thrive, expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is committed to fostering an environment of diversity and inclusion, where employees take pride in their work and strive for continuous improvement. The mission of Vanderbilt is to advance health and wellness through preeminent programs in patient care, education, and research. This position is within Pathology Support and involves accessioning specimens or patient tissue materials for testing, including packaging them for referral laboratories, with minimal guidance. The role requires close collaboration with laboratory staff, medical staff, and external customers, as well as performing customer service functions like telephone etiquette and basic troubleshooting. Allied health, a rapidly growing sector, involves credentialed professionals providing supportive, diagnostic, and therapeutic healthcare services to promote health and prevent disease. These roles are vital to Vanderbilt Health's reputation for excellence and its status as a major referral center in the Mid-South.

Requirements

• Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
• Specimen Collection (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate specimen collection in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments.
• Pathology (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate pathology in practical applications of moderate difficulty.
• Laboratory Practices (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate laboratory practices in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments.
• Customer Service (Novice): Demonstrates the ability to influence customers. Knows how to verify and clarify the needs and expectations of customers. Responds quickly and efficiently to customer service requests. Participates in and conducts meetings with customers. Keeps customers informed of status via standard reporting techniques. Meets the continuing service needs of a customer group, including requests for changes in work content. Responds to customers with an appropriate level of urgency, energy, persistence and tenacity.
• Equipment Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain equipment, products, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.
• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.
• Supporting Colleagues: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• Supporting Colleagues: Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Supporting Colleagues: Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
• Delivering Excellent Services: Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Delivering Excellent Services: Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Delivering Excellent Services: Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
• Ensuring High Quality: Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensuring High Quality: Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Ensuring High Quality: Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
• Managing Resources Effectively: Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Managing Resources Effectively: Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Managing Resources Effectively: Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
• Fostering Innovation: Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Fostering Innovation: Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Fostering Innovation: Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
• Relevant Work Experience: 1 year
• Education: High School Diploma or GED

Responsibilities

• Accessioning specimens or patient tissue materials for testing including packaging specimens or tissue materials to be sent out to referring laboratory with minimal guidance
• Works closely with all laboratory staff, medical staff, and external customers
• Performs customer service functions including telephone etiquette and basic troubleshooting and problem resolution
• Sorting, triaging, receiving, sending, processing and batching specimens
• Processing samples pre-analytically for testing
• Providing general clerical support

Benefits

• Comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees