Pathology Reporting Specialist - Pathology Support

Mayo Clinic•Jacksonville, FL

8d•$23 - $33

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. This role supports pathologists and allied healthcare providers by ensuring the accuracy and completeness of documents, tests ordered, and patient case reports. The specialist will transcribe pathology reports and administrative documents, coordinate patient case correspondence, order tests and stains, answer phones, participate in process improvement initiatives, coordinate case conference materials, and maintain consultant calendars. The position requires adherence to standard operating procedures, training and mentoring of colleagues, and demonstrating initiative, proficiency, and good judgment. The ideal candidate will be highly organized, efficient, multifunctional, able to work independently and in a team, possess excellent written and oral communication skills, have experience in medical terminology and customer service, and be highly motivated to complete tasks independently and in a timely manner. Strong organizational and communication skills, with a commitment to quality and excellence in service, are important.

Requirements

Successful completion of a formal medical secretary and/or transcriptionist program and three years' recent experience gaining knowledge of operational functions (i.e., hospital services, medical secretarial, desk or appointment functions) OR 5 years or more of secretarial experience.
Experience working with computer software applications including word processing, spreadsheet, database and electronic calendaring/scheduling systems, and web applications.
Must successfully complete a Mayo medical transcription test.
Excellent application of grammar, punctuation, and English usage.
Able to understand diverse accents and speech variations.
Ability to prioritize work and follow through independently.
Ability to support a variety of consultants along with multiple specialties.
Ability to handle an assortment of tasks.
High-level skill in organization, clerical aptitude, attention to detail.
Excellent written and oral communication skills.
Excellent interpersonal relations.
Good decision-making and judgment.
Ability to adapt to a rapidly changing environment.
Ability to work collaboratively and professionally with a variety of work areas.
Works cooperatively with peers and gives and receives constructive feedback.
Experience in medical terminology.
Experience in customer service.

Responsibilities

Performs a variety of tasks in support of pathologists and other allied healthcare providers.
Ensures accuracy and completeness of all documents, tests ordered, and patient case reports.
Transcribes pathology reports as well as research and administrative documents.
Coordinates patient case correspondence/materials.
Orders tests and stains for cases.
Answers telephones and provides related follow-through.
Participates in process improvement which includes data collection.
Coordinates case conference materials.
Maintains consultant calendar.
Follows work unit standard operating procedures along with reviewing and ensuring accuracy of those procedures.
Serves as a resource and mentor to others by training, educating, and mentoring both new and existing members of the work unit.
Troubleshoots and resolves problems.
Demonstrates initiative, proficiency, and good judgment to optimize the use of consultants and other allied healthcare providers' time.
Works independently as well as in a team.
Exhibits high motivation to start and complete tasks independently and in a timely manner.