Outreach/Case Manager Specialist (Full Time)

Mental Health Partnerships•Upper Darby, PA

19h

About The Position

The Path Specialist engages and builds trusting relationships with people experiencing homelessness or economic insecurity who have behavioral health needs. The position uses personal experiences to support participants, connect them with community resources and natural supports, and help them access short-term housing such as shelters, cafes, or safe havens. The role also provides some case management, de-escalation, and crisis intervention services. Providing services may involve driving participants to community locations in a multi-passenger vehicle. This is a full-time position scheduled Monday through Friday, 7:00 AM to 3:00 PM, at $23.00 per hour. The role is primarily community-based: approximately 90% of an Outreach Specialist’s time is spent in community settings or on outreach. Evening, weekend, holiday, or overtime work may be needed as circumstances require. MHP serves the Greater Philadelphia region and surrounding Pennsylvania counties.

Requirements

High school diploma or GED.
Two years of experience working with individuals experiencing homelessness, mental health conditions, and/or substance misuse.
Some case management experience.
Valid driver’s license.
Basic computer skills, including desktop computing, email, timesheet management, electronic health records, and internet research, with the ability to learn relevant software applications.
Ability to enter data on a mobile handheld device in the field.
Ability to work with a partner and complete assignments within given instructions, routines, and accepted practices.
Ability to work under pressure while maintaining a positive attitude and providing exemplary customer service.
New employees are required to be fully vaccinated against COVID-19 before beginning employment; reasonable accommodations will be considered for qualifying medical or religious exemptions.
Ability to maintain regular, punctual attendance and remain awake throughout the shift, including breaks.
Ability to drive a multi-passenger van, including at night, physically support passengers during entry and exit as needed, and/or assist disabled individuals during an emergency evacuation.
Ability to travel within the community in inclement weather, including walking, driving agency vehicles, or using public transportation as program needs require.
Ability to carry computer equipment and ascend and descend stairs while carrying it.
Ability to sit at a desk with ergonomically appropriate equipment and lift up to 15 pounds.
Ability to talk, listen, retain information, and speak clearly and accurately, with possible exposure to loud or vulgar language and hostile gestures.

Nice To Haves

Credentialed as a Certified Peer Specialist.

Responsibilities

Use personal experiences to develop meaningful, trusting relationships with participants experiencing homelessness or economic insecurity and behavioral health needs.
Help participants identify and access community resources and develop natural supports to increase their success in the community.
Connect participants to short-term housing, including shelters, cafes, or safe havens.
Drive participants to community-based establishments in a multi-passenger vehicle when needed.
Provide de-escalation and crisis intervention services as needed.
Support some participants with case management services.
Comply with MHP policies and procedures and report known violations of policy or law to management, the Director of Quality Improvement & Compliance, and/or Human Resources.
Perform other duties as assigned to fulfill MHP’s mission.