Patent Prosecution Customer Success Manager

RELX•Horsham, PA

About The Position

As a Customer Success Manager at LexisNexis Intellectual Property Solutions, you will serve as a subject matter expert for the LexisNexis Intellectual Property product suite. You will help customers realize value from the solutions through training, presentations, demonstrations, and strategic engagement. Working closely with customers and internal teams, you will drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community. The role requires flexible working hours and approximately 25% travel.

Requirements

Equivalent experience in a customer-facing role.
Ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities.
Strong troubleshooting and problem-solving skills.
Excellent verbal, written, and presentation communication skills.
Demonstrated proficiency with generative AI tools such as ChatGPT, Claude, or Copilot for research, drafting, and analysis, with an understanding of their limitations and confidentiality considerations.
Experience using a CRM system such as Salesforce.
Experience collaborating with cross-functional teams.
Ability to travel approximately 25%.

Nice To Haves

Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner.
Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center.
Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor.
Experience with AI coding or agent tools such as Codex or Claude Code for automating workflows or analyzing data.
Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies.

Responsibilities

Increase awareness of and drive usage and preference for LexisNexis content, products, and services.
Identify and target revenue and growth opportunities within assigned markets and/or accounts.
Demonstrate deep product knowledge and serve as an internal resource for Product, Sales, and Marketing teams.
Create and deliver specialized customer presentations to drive usage and communicate value propositions and competitive differentiators.
Support and train the sales team through joint calls, demonstrations, and training.
Research the competitive landscape and present market analyses to Product, Segment, and Marketing teams.
Use generative AI tools to increase personal and team efficiency in research, customer communications, training content, and usage analysis.