Patch & Security Update Operations Engineer

Empower AI Inc. • , VA

1d • Onsite

About The Position

Empower AI is seeking a Patch & Security Update Operations Engineer for an exciting opportunity at the Department of State. This role provides essential patch implementation, management, and maintenance services to ensure the secure management of assets, access, and operations supporting the customer’s global mission to provide IT services to DoS users enterprise-wide. The engineer will perform patch management and security update operations to maintain operating environment compliance.

Requirements

• 5+ years of experience
• Bachelor's in IT or related field
• Microsoft Certified: Endpoint Administrator Associate
• Secret Security Clearance

Nice To Haves

• Comp TIA Sec+
• ITIL 4 Foundation Certification

Responsibilities

• Provide oversight and periodic review of the patch management process.
• Deploy and manage all CA patch/security update operations.
• Perform patch and security update deployment testing and maintain the customer patch File Transfer Protocol (FTP) site.
• Monitor, report, and remediate all deployment failures within 24 hours.
• Monitor and report patch and security update compliance for all customer systems weekly.
• Ensure anti-virus tools comply for all devices and monitor, alert, and troubleshoot non-compliance incidents.
• Comply with DoS rules and regulations governing patch and security update operations.
• Develop and maintain Patch & Security administration SOPs for the customer IT service delivery processes aligned with the Information Technology Infrastructure Library (ITIL) framework and DoS standards.
• Update SOPs to reflect modernization initiatives and emerging technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level