PAT NAVGTR NON-CLIN SUPV 2

UCSF•San Francisco, CA

About The Position

The incumbent will supervise non-clinical discharge coordinators and support staff. Assists with the management of personnel, fiscal, and material resources. This includes performance management, overseeing the day-to-day tasks of discharge coordinators as they provide admin support across multiple hospital services (Parnassus General Medicine, Teaching/Wards, and Mt. Zion Medicine services) and staff development. The incumbent has a critical role which will assist with maximizing the care of and assuring safe patient discharges from the UCSF General Medicine Service, which is a direct care service (i.e. no learners). The incumbent will work closely with the Division Chief, Medical Director and Assistant Medical Director of the General Medicine Service, Operations Manager, and Division Manager. This position acts as a liaison with the discharge coordinators and outpatient clinics regarding appointments with patient’s primary care provider and/or specialists prior to discharge and other patient-based activities. The incumbent augments the care provided to the patients on the service by addressing administrative clinical issues, determining optimal times for post-discharge follow-up care, discovering any outside records that may be helpful, enhancing communication between the inpatient and outpatient providers, and providing any additional support to the patient as appropriate. This also includes following up on important labs such as microbiology and pathology results when patients are discharged to ensure the Primary Care Providers (PCP) receive results and patients are set-up for appropriate follow-up care, and perform other duties as assigned. This person is also responsible for following up with patients for key hospitalization-related concerns after their hospital stay (for example, triaging calls for the post-discharge phone line and answering patient questions when appropriate). Department Description: The Department of Medicine (DOM) is the largest department in the School of Medicine (SOM), UCSF. The mission of the Department includes research, teaching, patient care and public service. The Department has a decentralized organizational structure across four sites (Parnassus, SFGH, VAMC, Mt. Zion) and approximately 38 divisions. Authority and accountability for the Department rest with the Department Chair who heads the Parnassus site and also directs the Vice Chairs/Chiefs at the ZSFG and VAMC sites. The Division of Hospital Medicine (DHM) is the largest divisions in the DOM in terms of faculty size and is a national leader in clinical care, education, research, and quality improvement. Clinically, the division runs 14 clinical services and provides care for nearly half of the patients in the adult hospital on any given day. The Medicine Service, one of its services, is the largest inpatient service at UCSF Medical Center with close to 11,000 annual patient discharges. The Division is comprised of 180 faculty, 12 MSP Physicians, 9 fellows, and 34 staff. Additionally, it solicits from a cadre of 100 physicians, fellows, and residents outside the division for moonlighting services.

Requirements

Supervision of non-clinical discharge coordinators and support staff.
Management of personnel, fiscal, and material resources.
Performance management.
Overseeing day-to-day tasks of discharge coordinators.
Staff development.
Maximizing patient care and assuring safe patient discharges.
Liaison with discharge coordinators and outpatient clinics.
Addressing administrative clinical issues.
Determining optimal times for post-discharge follow-up care.
Discovering outside records.
Enhancing communication between inpatient and outpatient providers.
Providing patient support.
Following up on important labs (microbiology, pathology).
Ensuring PCP receive results.
Setting up appropriate follow-up care.
Following up with patients for hospitalization-related concerns.
Triaging calls for post-discharge phone line.
Answering patient questions.

Responsibilities

Supervise non-clinical discharge coordinators and support staff.
Assist with the management of personnel, fiscal, and material resources.
Oversee the day-to-day tasks of discharge coordinators.
Act as a liaison with discharge coordinators and outpatient clinics regarding appointments.
Address administrative clinical issues.
Determine optimal times for post-discharge follow-up care.
Discover any outside records that may be helpful.
Enhance communication between inpatient and outpatient providers.
Provide additional support to the patient as appropriate.
Follow up on important labs such as microbiology and pathology results.
Ensure Primary Care Providers (PCP) receive results and patients are set-up for appropriate follow-up care.
Follow up with patients for key hospitalization-related concerns after their hospital stay.
Triage calls for the post-discharge phone line.
Answer patient questions when appropriate.
Perform other duties as assigned.