Pastry Cashier LARM

Heritage Grocers Group•Phoenix, AZ

13d•Onsite

About The Position

The Pastry Cashier is responsible for providing friendly, efficient customer service and accurate cash handling support within the bakery and pastry department. This role assists customers with bakery and pastry purchases, processes transactions, supports order taking in person and by telephone, maintains a clean and organized service area, and helps ensure food safety, sanitation, and company standards are consistently met. The Pastry Cashier models the company's values by creating a welcoming customer experience and supporting the store team as needed.

Requirements

Valid Food Handler Card, as required by applicable state or local regulations
Ability to operate a cash register, scanner, scale, telephone, and other department equipment as assigned
Basic math skills and ability to handle cash, make change, and follow transaction procedures accurately
Strong customer service, communication, teamwork, and problem-solving skills
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Nice To Haves

Prior cashier, customer service, retail, bakery, pastry, or food service experience preferred

Responsibilities

Greet customers promptly and provide courteous, helpful service in the bakery and pastry areas.
Accurately process customer transactions using cash registers, scanners, and related equipment, including cash, credit, debit, coupons, refunds, voids, and transaction cancellations in accordance with company procedures.
Assist customers with bakery and pastry product selections, answer questions, and communicate product availability or special order information as needed.
Take food orders in person and by telephone, record order details accurately, and communicate orders to the appropriate team members.
Maintain a clean, organized, and well-stocked service area, including display cases, counters, packaging supplies, and customer-facing areas.
Follow food safety, sanitation, safety, loss prevention, and store operating standards at all times.
Monitor product presentation and notify the Pastry Lead or department leadership of low inventory, quality concerns, or customer needs.
Perform all other duties as assigned.
Create a positive customer experience by being attentive, approachable, and responsive to customer needs.
Resolve routine customer questions or concerns professionally and escalate matters when appropriate.
Work with speed, accuracy, and care while maintaining service quality.