Pastor of Guest Experience

Eagle Brook Church•White Bear Lake, MN

2d•$60,000 - $63,000•Hybrid

About The Position

The Pastor of Guest Experience champions the guest experience at an assigned Eagle Brook Church campus, creating engaging experiences and transformational relationships. This pastor builds and leads a volunteer team that carries out the church’s vision for Guest Experience ministries and creates an environment where volunteers are recruited, onboarded, connected, and growing spiritually in support of the church’s mission. The role collaborates with the central Ministry Development team and peers at other campuses, and reports to the Campus Pastor. The position leads and develops volunteers and volunteer leaders, manages schedules and an assigned budget, and oversees the guest experience from the streets to the seats, including the parking lot, lobby, and auditorium. It implements strategies and initiatives from the Central Guest Experience team, supports the campus team as needed, performs pastoral duties, and may supervise a Guest Experience Associate. Other assigned responsibilities may include care ministries, beverage service requests, retail merchandising, and lobby decor. This is a full-time, exempt/salaried position based in White Bear Lake, Minnesota. The regular schedule is Saturday through Wednesday, generally 8:00 a.m. to 4:30 p.m., with evening hours for services, meetings, and events. The position may be eligible to work remotely one day per week. The salary range is $60,000–$63,000.

Requirements

Be a follower of Jesus and align with Eagle Brook Church’s nine core beliefs.
Bachelor’s degree or an equivalent combination of education and experience, typically 8+ years.
At least 2 years of experience building, leading, and developing effective volunteer and leader teams.
At least 2 years of leadership experience.
A call to or experience in pastoral ministry and a desire for people to know Jesus.
Meet Biblical qualifications for pastoral leadership.
Demonstrate strong evidence of a Christ-centered life.
Be a self-starter.
Be skilled in problem solving and conflict resolution.
Demonstrate the ability to work effectively in fast-paced, team-based, and cross-functional environments.
Have excellent written, verbal, and interpersonal communication skills.
Be able to meet when volunteers are available or pastoral care is needed.
Regularly communicate with others to exchange information.
Occasionally assess the accuracy, neatness, and thoroughness of assigned work; use ladders, stairs, scaffolding, ramps, poles, or similar structures; work in different positions and in tight or confined spaces; move between worksites; perform sedentary work involving sitting or standing; move objects up to 20 pounds and up to 50 pounds; and work outdoors in precipitation and wind.

Nice To Haves

Bachelor’s degree or seminary training.
Supervisory experience.

Responsibilities

Champion the guest experience at the assigned campus and create engaging experiences and transformational relationships.
Build and lead the Guest Experience volunteer team.
Identify, equip, inspire, and invest in volunteers.
Develop volunteer leaders, directors, and team leads to equip and lead core volunteers.
Meet with leaders individually and in groups for spiritual and leadership development.
Manage volunteer schedules.
Oversee the guest experience from the streets to the seats, including the parking lot, lobby, and auditorium.
Execute ministry strategies and initiatives designed by the Central Guest Experience team.
Support the campus team as needed.
Perform pastoral duties, including visits, weddings, baptisms, funerals, and serving as pastor on duty.
Supervise, lead, and develop the Guest Experience Associate, if assigned.
Manage an assigned budget.
Oversee care ministries as assigned, such as One on One Care, Quest 180, and Divorce Care.
Manage beverage service requests for the campus.
Oversee merchandising of retail spaces.
Implement lobby decor.
Perform other duties as assigned.