Pastor of Guest Experience
About The Position
The Pastor of Guest Experience champions the guest experience at the assigned campus, focusing on creating engaging experiences and building transformational relationships. This role involves building and leading a team of volunteers to carry out Eagle Brook’s vision for Guest Experience ministries, providing an environment where volunteers are recruited, onboarded, connected, and growing spiritually to own Eagle Brook’s mission. The position collaborates cross-functionally with the central Ministry Development team and peers at other campuses and reports to the Campus Pastor.
Requirements
- Follower of Jesus and aligns with Eagle Brook Church’s nine core beliefs
- Bachelor's degree or equivalent combination of education and experience (typically 8+ years)
- 2+ years of experience building, leading and developing effective volunteer and leader teams
- 2+ years of leadership experience
- Call or pastoral ministry and desire for people to know Jesus
- Must meet Biblical qualification for pastoral leadership
- Strong evidence of a Christ-centered life
- Self-starter
- Skilled in problem solving and conflict resolution
- Demonstrated ability to operate effectively in fast-paced team and cross-functional environments
- Excellent written, verbal and interpersonal communication skills
Nice To Haves
- Bachelor's degree or seminary training
- Supervisory experience
Responsibilities
- Leads the Guest Experience volunteer team
- Identifies, equips, inspires and invests in volunteers
- Develops volunteer leaders, directors and team leads to equip and lead core volunteers
- Meets with leaders one to one and in groups for spiritual and leadership development
- Manages volunteer schedules
- Oversees the overall guest experience from the streets to the seats, including, but not limited to, parking lot, lobby, and auditorium
- Executes ministry strategies and initiatives as designed by the Central Guest Experience team
- Supports campus team, as needed
- Performs pastoral duties, including visits, weddings, baptisms, funerals and pastor on duty
- Supervises, leads and develops Guest Experience Associate, if assigned
- Manages an assigned budget
- Oversees care ministries, as assigned (i.e., One on One Care, Quest 180, Divorce Care, etc.)
- Manages beverage service requests for campus
- Oversees merchandising of retail spaces
- Responsible for lobby decor implementation
- Other duties as assigned
Benefits
- medical, dental and vision coverage
- health savings account (HSA)
- dependent care FSA
- employer-provided life insurance + additional voluntary life insurance
- accident and critical illness insurance
- employer-provided short-term and long-term disability
- paid family and medical leave (PFML)
- member assistance program (MAP)
- generous paid-time off and holidays
- 403b retirement plan with company contribution
- development dollars for team members to invest in their professional growth
- casual dress and work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
