Part-time Passport Agent/Customer Service Representative

City of West Jordan • West Jordan, UT

22h • Onsite

About The Position

Under the general supervision and direction of the City Recorder's Office, performs customer service and coordinates passport acceptance services. This is a part-time position requiring 20-25 hours per week, with a schedule of 9am-6pm on Mondays, Wednesdays, and Fridays, and Saturdays from 9am-1pm. Spanish speaking is preferred.

Requirements

• High school diploma or GED.
• One year of customer service, office support or office administrative assistant experience.
• Valid Utah Driver's License.
• Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire.
• Knowledge of correct use of the English language, proper grammar, spelling, and punctuation.
• Knowledge of general use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.
• Knowledge of modern office practices and procedures.
• Skill with following verbal and written procedures and instructions.
• Skill with maintaining a congenial working relationship with public, staff, and other agencies.
• Skill with working well under high pressure situations.
• Ability to communicate effectively both verbally and in writing.
• Ability to exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Ability to maintain a positive, professional, and empathetic attitude toward customers at all times.
• Ability to stay calm under pressure.
• Ability to apply tact and judgement to deal with and influence people.
• Ability to maintain confidentiality of documents and information.

Nice To Haves

• SPANISH SPEAKING, PREFERRED.

Responsibilities

• Answer and direct a high volume of phone calls related to City services.
• Receive and sort all incoming mail and prepare outgoing mail.
• Coordinate taking passport photos and acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications.
• Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
• Receive payments and process receipts for services.
• Reconciles receipts each day and prepares deposit for the Treasurer's Office.
• Performs administrative support duties as assigned.
• Perform other related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees