Passport Agent Apprentice

Town of Gypsum • Gypsum, CO

3d • Onsite

About The Position

Assists Lead Agent with the entire passport process. From answering phone calls, scheduling appointments, taking photos, and reviewing applications for compliance. This position requires fluency in Spanish and English.

Requirements

• Fluency in Spanish and English.
• Skilled in the use of personal computer systems and various application programs.
• Ability to interpret and apply laws, ordinances, policies, and procedures.
• Ability to express oral and written ideas and information clearly and concisely.
• Ability to handle and maintain confidentiality of information.
• Exceptional ability to establish and maintain effective working relationships with staff and the public.
• Must successfully pass a criminal background check and pre-employment drug screen.

Nice To Haves

• Passport certification upon 9 months of hire date.
• Passport certification upon 3 months of hire date.

Responsibilities

• Provide customer service both over the counter and phone.
• Reviewing applicant information to ensure that it is complete and accurate.
• Processing passport applications by collecting application forms, fees, and supporting documents from applicants.
• Take passport photos.
• Examining passport applications, determining entitlement based on established criteria, and reviewing applications for accuracy.
• Assisting the public with the passport application process.
• Providing a broad variety of clerical, secretarial, and administrative support duties.
• Performing related duties as assigned.
• Provide court translation assistance on the third Tuesday of each month.
• Manage Sign Up Genius interface for appointment scheduling.
• Acting liason between Town of Gypsum passport office and the regional passport manager.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• Compliance with the Americans with Disabilities Act (ADA).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed