Passenger Services Supervisor

Worldwide Flight Services, Inc. • Las Vegas, NV

1d • Onsite

About The Position

The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with regulatory and company standards. This is a full-time position at Harry Reid International Airport in Las Vegas, Nevada, with compensation of $21.00 per hour.

Requirements

• High school diploma or GED.
• At least 2 years of experience in passenger services or a customer-service-related field.
• At least 1 year of supervisory or lead experience in an operational setting.
• Strong verbal and written communication skills.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Proficiency in Microsoft Office and airline systems.
• Ability to obtain and maintain all required airport and airline security clearances.
• Ability to stand, walk, bend, and lift up to 50 pounds.

Nice To Haves

• Associate or bachelor's degree in aviation, business, or a related field.
• Prior experience working with a ground handling service provider.
• Knowledge of airline-specific policies and procedures.
• Experience handling irregular operations, customer escalations, or emergency response.
• Bilingual or multilingual skills.

Responsibilities

• Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes.
• Ensure compliance with airline procedures, TSA regulations, and safety protocols.
• Provide on-the-spot coaching and support to agents to ensure service standards are met.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Coordinate with airline representatives, ramp staff, and other departments to support smooth flight operations.
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs.
• Complete required reports, incident documentation, and shift logs accurately and on time.
• Support training and onboarding of new passenger service agents.
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.
• Promote a positive and productive work environment by modeling excellent customer service and teamwork.

Benefits

• DailyPay access to pay in advance.
• On-the-spot recognition awards through the Awardco platform, including gift cards.
• Multiple medical care options for full- and part-time employees.
• Travel discounts, pet insurance, and discount shopping.
• Wellness programs.
• 401(k) program.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED