Passenger Services Supervisor

ABM•Sacramento, CA

1d•Onsite

About The Position

The Passenger Services Supervisor is responsible for achieving operational performance and functional service activities. This role provides technical guidance and interprets policies and procedures to assist front-line employees in performing their tasks. The supervisor will monitor and maintain appropriate staffing levels, ensure schedules are complete, cover all call-offs, and accommodate changes in client staffing requests. They will also manage employee lunches and breaks, administer the No-Fault Attendance Policy, and participate in client briefings, communicating frequently with client representatives regarding operations. The supervisor will manage daily schedules, maintain daily shift reports for managers, and perform basic administrative and payroll functions if applicable. Maintaining communication with Duty Managers is crucial for optimum staffing levels. This role involves effectively coaching, counseling, and disciplining employees, conducting service audits, and managing the movement of personnel between checkpoints. Collaboration with the Safety Quality Manager is essential to ensure the safety and security of the operation. The supervisor is expected to set a positive, professional example for the workforce and ensure front-line employee compliance with all safety, security, compliance, and quality standards and procedures established by the Company, clients, and regulatory authorities. Miscellaneous duties will be assigned as needed.

Requirements

Ability to communicate effectively in the English language.
Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Basic understanding of computer software programs, including Microsoft Office.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
Employee must comply with and enforce all guidelines and policies set forth in the Air Serv Corporation Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
High school diploma or GED required.
Must be 18 years of age or older.
Must meet all requirements to receive required airport SIDA badge and Customs Seal.

Nice To Haves

College degree or equivalent work experience preferred.
Previous management experience preferred.
MOS Army: 51L; MOS AF: 3E131; MOS USCG: 1701; MOS USN: 3E1X1; MOS USSF: H190; MOS USMC: 1161

Responsibilities

Achieve operational performance and functional service activities.
Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
Monitor and maintain appropriate staffing levels.
Ensure that future schedules are complete (days off, vacations, etc.).
Ensure all call offs are covered.
Accommodate increased / decreased client staffing requests.
Manage employee lunches and breaks.
Manage the No-Fault Attendance Policy.
Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
Manage daily schedules.
Maintain daily shift report for managers.
Perform basic administrative and payroll functions (if applicable).
Maintain communication with Duty Managers to maintain optimum staffing levels.
Effectively coach, counsel and discipline employees.
Conduct service audits.
Responsible for the movement of personnel between checkpoints.
Work with Safety Quality Manager to ensure the safety and security of the operation.
Set positive, professional example for workforce.
Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
Miscellaneous duties as assigned.