Passenger Services Agent
Huntleigh Usa Corporation•Anchorage, AK
•Onsite
About The Position
Huntleigh USA is seeking dependable, customer-focused individuals to join our team as Passenger Services Agents (Wheelchair Assistants) at Ted Stevens Anchorage International Airport (ANC). In this role, you will provide exceptional assistance to airline passengers requiring mobility support while ensuring a safe, positive, and professional travel experience. The ideal candidate demonstrates excellent customer service skills, professionalism, teamwork, and a commitment to assisting passengers with dignity and respect.
Requirements
- High school diploma or GED preferred.
- Ability to communicate effectively in English.
- Strong interpersonal and customer service skills.
- Ability to work in a fast-paced airport environment.
- Dependable attendance and punctuality.
- Ability to pass all required background checks and obtain airport security clearance.
- Ability to push and maneuver occupied wheelchairs safely.
- Ability to stand, walk, bend, and lift for extended periods.
- Ability to lift up to 50 pounds with or without reasonable accommodation.
- Ability to work indoors and outdoors in varying weather conditions.
- Must have reliable transportation
- Ability to read, writes, speak, and follow verbal and written instructions in English.
- Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.
Nice To Haves
- Previous customer service experience preferred but not required.
Responsibilities
- Assist passengers requiring wheelchair services throughout the airport terminal.
- Escort passengers to and from gates, ticket counters, baggage claim areas, and other airport locations.
- Provide assistance during arrivals, departures, and flight connections.
- Safely transport passengers using wheelchairs and other mobility equipment.
- Communicate effectively with airline personnel, airport staff, and passengers.
- Maintain a professional appearance and positive attitude at all times.
- Adhere to all airport security procedures, safety protocols, and company policies.
- Handle passenger inquiries courteously and direct travelers to appropriate resources when necessary.
- Report operational or safety concerns to supervisors promptly.
- Attend required training sessions and meetings.
Benefits
- Flexible scheduling opportunities
- Paid training
- Growth and advancement opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
