Passenger Service Agent
About The Position
dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Their purpose is to deliver on the promises their customers make. dnata USA keeps 27 of the country’s major airports connected, handling significant amounts of cargo, passengers, and flights annually. The work completed by the dnata USA team is crucial to keeping the country in the air. This role involves electronic check-in of passengers for international travel, verification of documents, seat assignment, ensuring correct boarding passes, verifying ticket and seat reservations, matching manifest to on-board count, announcing arrivals and departures, providing information to passengers, connecting/disconnecting Jetway/stairs, and assisting with baggage tagging and baggage claim reports. The role also requires maintaining current knowledge of flight times and liaising with Airlines, Customer Service Representatives, and Ground Handlers. Other duties may be assigned.
Requirements
- Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
- Possess a high school diploma or GED equivalent
- Excellent communication and interpersonal skills
- Possess basic computer literacy
- Ability to stand, bend, stoop, and walk for extended periods of time
- Push, pull, lift, and load up to 70 pounds
- Exceptional customer service skills
Responsibilities
- Electronic check-in of passengers for international travel
- Verification of documents for international and domestic flights
- Assign passenger seats
- Ensure correct boarding passes are provided to each passenger for the assigned flight
- Verify ticket and seat reservations
- Match manifest to on-board count
- Announce arrivals and departures as necessary
- Provide information to passengers/customers as requested
- Connect/disconnect Jetway/stairs as necessary
- Assist with baggage tagging and baggage claim reports
- Maintain current knowledge of all flight times during designated shift
- Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
- Performing other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
