Passenger Services Agent (Full Time)

Huntleigh Usa Corporation • Birmingham, AL

2d • Onsite

About The Position

Join a team dedicated to delivering exceptional customer service in a fast-paced airport environment. As a Passenger Services Agent, you will play an important role in ensuring travelers receive professional assistance and a positive airport experience. This position offers the opportunity to work directly with passengers while building valuable customer service and aviation industry experience.

Requirements

• Must be at least 18 years old.
• High School Diploma or GED may be required.
• Strong customer service and communication skills.
• Ability to read, write, and speak English.
• Reliable transportation and reliable telephone contact.
• Ability to work independently and as part of a team.
• Must successfully complete all required background screenings and drug testing.
• Must be able to obtain and maintain airport security badge credentials.
• Ability to stand and walk for extended periods.
• Ability to bend, squat, stoop, and push wheelchairs throughout the shift.
• Ability to lift, carry, push, and/or maneuver up to 75 pounds.
• Ability to work in a fast-paced airport environment.
• Complete all Huntleigh USA and airline-specific training programs.
• Complete airport security and TSA-related training requirements.
• Participate in ongoing operational and safety training.
• High School Diploma or equivalent may be required in some locations.
• Must have reliable transportation
• Ability to read, writes, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.

Responsibilities

• Safely transport passengers to and from gates, ticketing areas, baggage claim, and curbside locations.
• Assist passengers requiring wheelchair services with care, professionalism, and courtesy.
• Provide general airport information and directions.
• Maintain a positive and professional image when interacting with passengers and airline staff.
• Coordinate passenger assistance requests with dispatchers and gate agents.
• Complete wheelchair service logs and required documentation.
• Report accidents, incidents, and unusual events promptly.
• Comply with all TSA regulations, airport security requirements, and company policies.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED