ORD Passenger Service Supervisor

Swissport International AG • Chicago, IL

9h

About The Position

The Passenger Service Supervisor leads, motivates, engages, and inspires staff to deliver excellent customer experiences in line with Swissport procedures, policies, and brand values. The role supports passenger services operations at an airport station and contributes to quality, safety, regulatory compliance, budget control, staff development, customer service, and identifying business opportunities. The expected pay rate is $25 per hour. Full-time employees are offered health and wellness benefits, a 401(k) with company match, paid vacation and sick time, and company-paid holidays.

Requirements

• High school diploma or GED equivalent.
• Relevant work experience and a passion for customer service.
• Leadership and people management skills.
• Demonstrated problem-solving and decision-making experience.
• Planning and organizing skills.
• Excellent written and verbal communication skills in the country-specific language.
• Commitment to continuous improvement.
• Computer literacy, including Microsoft Word, Excel, and PowerPoint.
• Good understanding of regulatory and recommended procedures relating to the airport environment.

Responsibilities

• Oversee quality, health, safety, and environmental activities at the station, with the objective of reducing employee injuries and aircraft and equipment damage.
• Lead by example to ensure consistently great customer experiences at every touchpoint.
• Use available resources optimally and monitor and control overtime payments.
• Identify training needs and, where required, train, coach, and mentor the team.
• Create and maintain an open feedback culture by managing employee performance.
• Resolve customer service challenges in a timely manner and assist in negotiations with new customers.
• Strictly implement the Passenger Service budget.
• Ensure compliance with standard operating procedures and policies to meet or exceed regulatory standards and deliver the desired customer service experience.
• Ensure safety and security processes and procedures are followed at all times.
• Manage and contribute to change in the operational environment and maintain commercial awareness to identify new business opportunities.
• Perform other duties as required.

Benefits

• Health and wellness benefits
• 401(k) with company match
• Paid vacation time
• Sick time
• Company-paid holidays
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED