Passenger Service Resource Planner (Allocator)

Menzies Aviation Careers•College Park, GA

2d•Onsite

About The Position

This role is responsible for managing the operation's manpower on a daily, hourly, and real-time basis. The Passenger Service Resource Planner works closely with the resource clerk to assign staff to flights and obtains inbound and outbound flight information from all Frontier resources. This position serves as a direct point of contact for providing real-time operational information to various teams, including Shift Managers, Operations Manager, Ramp Manager, Passenger Service Managers, and the Station Director. The role involves receiving flight close-out load information and entering it into MCWeb, ensuring safety and security procedures are followed according to Simplicity USA Health & Safety regulations and aviation standards. The planner monitors assigned radio channels for communication with ramp and passenger service departments, tracks performance, and takes corrective actions for any shortfalls. They liaise with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders. The position requires working shifts as dictated by the operation and reporting significant operational deficiencies to the Planning Manager, Shift Manager, or Station Director. The role also has the duty to suggest improvements to working practices, especially those related to safety and security, and involves operating motorized equipment, frequent bending, stretching, pushing/pulling, stacking, and kneeling in confined spaces.

Requirements

Must be 18 years of age or older
Possess and maintain a valid US driver's license with a clean driving record
Pass pre-employment drug screen and all pre-employment testing
Ability to proficiently read, write and speak English
Must be comfortable lifting 70lbs repetitively
Must be comfortable working in all weather conditions
Pass FBI background and obtain US Customs Seal
Must be available and flexible to work variable shifts including weekends and holidays
Must have high school diploma, GED or six months experience as a Ramp Agent
Prior Ramp/Airline experience required
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Responsibilities

Manage the operation manpower on a daily, hourly and real time basis
Work closely with the resource clerk to determine staff to assign to flights
Obtain inbound and outbound flight information from all Frontier resources
Become direct point of contact to provide real time operational information for all Teams, Shift Managers, Operations Manager, Ramp Manger, Passenger Service Managers and Station Director
Receive flight close out load information and enter into MCWeb
Ensure safety and security procedures are performed according to the Simplicity USA Health & Safety regulations and according to aviation standards
Monitor assigned radio channel to communicate with the ramp and/or passenger service department
Monitor performance, taking action to correct any shortfalls
Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials and other airport stakeholders
Work shifts as required by the operation
Report any significant deficiency in our operations directly to Planning Manager, Shift Manager, or Station Director
Has the duty to suggest any improvements to working practice especially those relating to safety and security
Operate motorized equipment
Frequent bending, stretching, push/pulling, stacking and kneeling in small confined locations