Passenger Service Dispatcher

SP Plus•Norfolk, VA

8d•Onsite

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. You will... The Passenger Service Dispatcher oversees the operation and assures Wheelchair Assistants are directed to the flights in the most efficient manner. This position must work as part of the team to assure the proper information is communicated from the clients and passengers to assure timeliness of the agents in arriving for the flights. Continuous planning and timely communication are essential in assuring an effective operation. Receives and prepares tickets at the start of the day and process them for the wheelchair crew. Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status. Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. Relay work orders, messages, and information to or from work crews using telephones or two-way radios. Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles Responsible for filling in for Wheelchair Assistants as necessary

Requirements

High school diploma/GED or equivalent work experience
Must be at least 18 years old
Available to work various shifts
Ability to obtain an Airport Badge is required
Ability to multi-task is required
Skill in communicating using two-way radio and telephone equipment
Computer skills, also Microsoft Office, internet, e-mail, etc.
Ability to meet attendance schedule with dependability and consistency. (flexible to work overtime as required)
Ability to work with private information in a confidential and professional manner
Ability to stand for long periods of time
Employees are regularly required to use hands and fingers and to communicate with customers and fellow employees.
Employees are frequently required to sit; reach with hands and arms; stand; walk.
Employees are also frequently required to climb, balance, stoop, kneel, and crouch.
Employees are required of twist, turn, stretch, and bend on a frequent basis.
Must be able to lift and move up to 75 pounds regularly.
Must be able to move in a relatively quick manner.
Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Nice To Haves

Operations experience is preferred
Customer service experience preferred
Experienced in dispatching and/or coordinating transportation routes for groups of people
Excel experience preferred.
Dispatcher and computer experience preferred

Responsibilities

Oversees the operation and assures Wheelchair Assistants are directed to the flights in the most efficient manner.
Works as part of the team to assure the proper information is communicated from the clients and passengers to assure timeliness of the agents in arriving for the flights.
Receives and prepares tickets at the start of the day and process them for the wheelchair crew.
Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status.
Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
Relay work orders, messages, and information to or from work crews using telephones or two-way radios.
Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles.
Responsible for filling in for Wheelchair Assistants as necessary.