Passenger Service Agent
About The Position
Swissport International AG, a global leader in aviation services, is hiring Passenger Service Agents. This role involves providing comprehensive passenger and customer services as contracted by clients, including reservations, ticketing, baggage processing, check-in, jet way operation, and assisting passengers. The company emphasizes its core values of Show You Care, Do the Right Things, and Win as a Team, and is seeking dedicated individuals who align with these values to join their team at various locations globally. Swissport is committed to diversity, equal opportunity, and fostering an inclusive workplace.
Requirements
- High School diploma or GED equivalent
- Good command of the English language both verbal and written
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ ticketing software
- Willingness to work in inclement weather
Nice To Haves
- Additional languages desirable
Responsibilities
- Provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance.
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
