Passenger Service Agent

dnata•Dallas, TX

2d•Onsite

About The Position

dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. The company's purpose is to deliver on the promises its customers make, with a vision to be the world's most admired air and travel services provider. dnata fosters diversity, nurtures ambition, and celebrates achievement. The dnata USA team operates at 27 major airports in the US, handling significant volumes of cargo, passengers, and flights annually. The Passenger Service Agent role is crucial to the ground operations, ensuring smooth passenger experiences.

Requirements

Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
Possess a high school diploma or GED equivalent
Excellent communication and interpersonal skills
Possess basic computer literacy
Ability to stand, bend, stoop, and walk for extended periods of time
Push, pull, lift, and load up to 70 pounds
Exceptional customer service skills

Responsibilities

Electronic check-in of passengers for international travel
Verification of documents for international and domestic flights
Assign passenger seats
Ensure correct boarding passes are provided to each passenger for the assigned flight
Verify ticket and seat reservations
Match manifest to on-board count
Announce arrivals and departures as necessary
Provide information to passengers/customers as requested
Connect/disconnect Jetway/stairs as necessary
Assist with baggage tagging and baggage claim reports
Maintain current knowledge of all flight times during designated shift
Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
Performing other duties as assigned