Passenger Service Agent- (Japanese/Korean Speakers)

Menzies Aviation • Tamuning, GU

22h • Onsite

About The Position

This role is responsible for various aspects of passenger service, including staff scheduling, leadership development, and employee accountability. Key duties involve completing check-in procedures, managing reservations, ticketing, seat assignments, making airport announcements, and verifying international documentation. The position also requires assisting customers with special needs and unaccompanied minors. For those operating jet ways, there's a requirement to work at heights of over 15 feet and handle aircraft doors. Additionally, the role involves interpreting aircraft loading instructions, hazardous material labels, manifests, and baggage tags, while ensuring safe and secure operations in compliance with all government regulations. Other duties may be assigned.

Requirements

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must pass physical abilities and drug test.
• Must have a positive, can-do, upbeat personality.
• Must be able to speak, read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes)
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.
• Knowledge of computer software programs

Nice To Haves

• Japanese/Korean language proficiency

Responsibilities

• Responsible for staff scheduling, leadership development and employee accountability.
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees