Airline Customer Service Agent LAX - English/Japanese Speakers

Pacific Aviation•Seattle, WA

5d•Onsite

About The Position

Join Pacific Aviation at LAX – Where Every Journey Begins with You! Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent. At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Requirements

Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
Must be available to work at least 4 days per week, including weekends and holidays.

Nice To Haves

Bilingual Preferred: English + Japanese

Responsibilities

Welcome and assist passengers through check-in, boarding, and arrival processes
Accurately review travel documents and issue boarding passes
Offer bilingual assistance to travelers with questions or concerns
Communicate clearly with passengers, coworkers, and airline staff
Help maintain a smooth flow of operations in the terminal
Ensure compliance with airline procedures and safety standards
Contribute to a team that thrives on cooperation, respect, and high-quality service